To run ads on search engines like Google, you place bids for your ad to display in particular search queries. In other words, you compete with other advertisers for a keyword. But did you know that you can also compete against yourself without knowing it? It’s called keyword cannibalization.
Before your ad competes with others in an automated keyword auction, an internal auction between your own keywords/relevant keywords takes place within your Google ads account. Google search needs to know how your ads rank among each other before it can rank them among ads by other businesses targeting the same keyword.
Because we live in an age of infobesity, where everyone overloads the amount of information on the web in an attempt to rank on top, it’s easy to fall victim to keyword cannibalization without realizing it. To help you avoid it, this article will go over what exactly keyword cannibalization is in pay-per-click (PPC) advertising, why it’s bad, its 3 different types, and steps you can take to avoid it.
In PPC advertising, keyword cannibalization refers to when you have two or more campaigns targeting the same search query in search results/pages ranking. In other words, you have multiple ads competing for the same keyword or two or more pages. It’s considered “cannibalization” because it’s as if you are taking a “bite” out of your own ad margins and results.
Search engines like Google search/ search engine results page automatically show the ad they deem most relevant based on its ad rank. Typically, ad rank is calculated by multiplying the maximum cost-per-click (CPC) bid with the ad quality score (ad rank = max CPC bid x quality score). When you have two or more separate ads competing for the same keyword, it splits your results. Your click-through rates (CTRs), links, and content are split across multiple ads.
Of course, it’s only keyword cannibalization if the intent behind the multiple pages/multiple ads is the same—to direct leads to a particular landing page etc. If you run different ads that share a keyword but have different goals, this is not keyword cannibalization (though you might consider consolidating your ad campaign goals).
Keyword cannibalization is nearly always unintentional. Essentially, you’re asking the ad platform’s algorithms to rank your competing ads. Often, one ad has higher ranking signals than another and will win the ad space. However, if there is no clear winner, none of the ads will rank as well as they might have, ruining each other’s ability to perform.
Keyword cannibalization cripples your PPC campaign. As your ads compete for the same keyword, the flow of traffic generated by them is broken. An ad might match for a keyword one week and not another, and you may see dramatic fluctuations in traffic. More importantly, keyword cannibalization leads to rising CPC costs, decreasing conversions, and diminishing page authority. Basically, it causes you to serve worse ads at a higher cost.
There are 3 types of keyword cannibalization in PPC: keyword overlap, geographic overlap, and PPC-SEO overlap. We’ll explain all three in detail so you can understand what you’re up against.
So far, we’ve explained keyword cannibalization in terms of keyword overlap. Keyword overlap refers to when two or more of your ads target the same keyword. In many cases, you may have an ad group targeting multiple keywords/multiple pages, one of which unintentionally overlaps with a keyword in another ad group. Usually, one ad outranks the other and it may not even be the one you most want to show. So make sure you organize your ad groups carefully.
In PPC campaigns, you not only bid on keywords but on geographic areas. And unfortunately, overlapping geographic areas can also cause keyword cannibalization. For example, if one of your ads targets a city and another targets that city’s entire country without excluding the city, you end up with two ads that target keyword for the same city & multiple urls. Or perhaps you run PPC ads for two stores in the same area with overlapping radiuses. In both cases, you unnecessarily pump up the ad auction with your own ads. Plus again, the winning ad may not even be the one you most want to run.
Finally, your PPC traffic can overlap with organic traffic. Organic traffic refers to any visits to your website that you don’t pay for. So if a regular search on Google leads someone to your web page, it’s considered organic traffic. You can increase your organic traffic through search engine optimization (SEO) strategies. If you already rank high in search engine results pages (SERPs), spending on PPC ads will have diminishing returns and may even be a waste of money. You’re already ranking in the SERPs, so paying to appear in the promoted results section has diminishing returns. Plus, some users prefer clicking on organic results over sponsored results anyway.
Now that you know the different ways keyword cannibalization can harm your PPC campaign, let’s go over what you can do to avoid it happening to you.
First, you want to extract as much data from your PPC campaign as you can. Run a keyword report to uncover any of the overlaps already discussed. In Google Ads, you can do this by viewing the search terms report. Here, you can review your keywords closely and find out which keywords are driving your ad traffic.
Try targeting your ads only to exact-match keywords/same keywords. Cross-include any exact matches as negative keywords in unrelated ad groups first. And if exact-match keywords generate the traffic you want, leave out broad-match keywords altogether. In other words, make sure traffic generated by broad-match keywords is not already being served by exact-match keywords. Otherwise, you’re paying for two ads to do the job of one. The same goes for Dynamic Search Ads (DSA). Add targeted keywords as negatives in DSA campaigns and block any keywords that overlap.
As for PPC-SEO overlap, decide whether you want to rely on organic traffic or not. Experiment with switching off individual keywords. Wait and see how much organic traffic you get for the keyword and compare it to when you had paid traffic. Also check if competitors are targeting your keywords to gain insight on the level of competition in organic traffic, CTR, keywords, search volume, and so forth. This way, you’ll know what you’re up against if you decide to eliminate PPC-SEO overlap by dropping ad spend.
Examine how conversions change week to week and identify trends so you can adjust accordingly. PPC advertising is a matter of trial and error. The faster you learn what works best, the better.
After you’ve diagnosed keyword overlaps, do all that you can to avoid them in the future. Don’t target plurals for keywords and always check keyword spellings. Google will match close variants of keywords, so a plural or a misspelled keyword could easily lead to keyword overlaps. If you have a lot of keywords, try using a tool to identify close variants faster.
Avoid overlaps in geographic targeting by excluding cities from country targets if running ads in both. Check target radiuses as well to ensure there is no overlap. The last thing you want to do is pay twice for the same target area.
Avoid splitting PPC traffic across multiple web pages/multiple pages by maintaining a one-stop authoritative web page that links to other web pages that fall under the same keyword. Try using 301 redirects to link pages of lesser importance to a single definitive version & avoid wrong page also keyword stuffing.
Finally, avoid keyword overlap by concentrating your ad spend on one keyword instead of many. That way, you not only don’t spread your ads too thin but you ensure that they don’t work against each other.
With brands trying to dominate the SERPs, the risk of keyword cannibalization occurs has only increased. So it’s more important than ever to keep a close eye on your PPC campaigns. If you don’t, you could be wasting valuable ad spend and not even realize it. Fixing keyword cannibalization early on will not only lower CPC costs but increase your conversions and ROI.
If you need help auditing or managing your PPC strategy or fix keyword cannibalization, ppc.co can help. Our skilled experts will quickly identify where to optimize and make improvements, so you can start getting the most out of your PPC campaigns. Contact us today to get started managing your PPC campaigns.
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Pay-per-click (PPC) advertising isn’t an optional marketing accessory – it’s a serious tool for law firms that want measurable results fast. Whether your practice areas involve personal injury, criminal defense, family law, federal crimes, or estate planning, PPC gives you access to leads who need your services now. But throwing money at Google and Facebook without a plan will only drain your budget. If you’re tired of seeing competing law firms outrank you, this guide is for you.
Let’s explore the 10 key aspects of PPC campaigns that will bring you paying clients without wasting your ad spend.
PPC only works if you get the foundation right. That means finding keywords and phrases that your ideal clients type into search engines when they need help. If you choose the wrong keywords, you could end up wasting your ad spend fast. Law firm PPC is highly competitive and one of the most expensive PPC markets around. Small mistakes can cost a lot of money.
To get this done, use keyword research tools like Google Keyword Planner, Google Autocomplete, and Semrush to get a list of 30-50 keywords related to your location and practice area.
Remember that PPC keywords will differ from general keywords used to get traffic to your website. You’re paying for each click, so for PPC, you only want to target keywords that indicate the user is likely to become a paying client. High-intent keywords are the ideal target, like “DUI attorney” or “drug charge defense attorney.” These phrases indicate the user is facing charges and needs an attorney now.
Use long-tail keywords related to your practice areas. These are phrases like, “how to beat a DUI charge in [state],” “how much does a child support lawyer cost in [county]?,” and “what should I do after being arrested for [offense]?”
Long-tail keywords are less likely to be cannibalized by your other paid ads, AI-generated summaries, and featured snippets. They’re also more likely to send you hot leads who become clients.
When a user searches for the phrase “how to beat a DUI charge in California,” the algorithm will know the user’s zip code, and will serve them ads for local DUI law firms who have successfully optimized their ads for DUI-charge-related phrases.
Avoid generic keywords, like “lawyer in [city].” While there’s a possibility someone searching for a generic lawyer might need your services, there’s also a chance they’re looking for someone outside of your practice areas. It’s not worth wasting ad spend to find out.
Understand that optimizing your ads for certain searches doesn’t necessarily mean using those exact words in your copy. For example, to optimize for the search “DUI attorney near me,” you’d use the phrase “DUI attorney” and include locations by city name, county, or zip code. You don’t need to include the words “near me” because ad algorithms interpret those words as a command to return local results. Google is good at discerning intent from searches.
Your PPC ads should direct users to a specific landing page created just for that ad. Don’t send people to your home page because it will make conversions harder. Home pages are too generic and will break the user’s sense of continuity and flow.
Each landing page should be specifically relevant to the user’s search query. For example, if your ad talks about services related to divorce, clicking should send users to a web page that outlines your divorce-related services.
Most attorneys create one page for every practice area and send paid ad clicks to those pages. This strategy is good since it serves visitors regardless of their origin. However, in order to track PPC ad conversions, it helps to have landing pages that don’t show up in search results and only get shown via ads. All you need to do is make a copy of your practice area pages, give them friendly URLs, and use them for your ad destinations.
A good landing page will encourage the user to call your law firm right away. To accomplish this, you need the following elements:
Your landing pages serve one purpose: to get users to call your law firm. With that in mind, make sure your phone number is visible on every page above the fold, preferably in your header. To make it clickable use the following markup:
<a href="tel:1234567890">(123) 456-7890</a>
Use this markup for every instance of your phone number throughout your website so mobile users can click to call. This seemingly small convenience will get you more leads.
People need a reason to trust you, so include client testimonials, previous settlement wins, Google and Trustpilot reviews, and links to your Avvo or Martindale profile.
Your copy should aim to convert clicks into leads that either contact you via phone, a contact form, or chat bot. Don’t be wordy – mention your specialty, location, what makes you different, and instruct people to contact you now. For example, your drug charge landing page might state you have 20+ years of experience and that you offer free consultations. Copy doesn’t need to be long to be compelling. For law firms, shorter is better – people don’t have time to read an essay when they’re just trying to get help.
Your CTA should be visible above the fold and on every page throughout your website. It should be clear, short, and direct. For example, tell visitors to call you for a free case evaluation.
Paid ads only work when you’re willing to spend money. If your daily budget isn’t high enough, your ads won’t get served to many people. To increase your impression share and therefore increase ad visibility, you need a good ad Quality Score and a decent budget. Higher bids can push your ads into favorable positions, which can increase your click-through rate (CTR) and generate more conversions.
Legal keywords can cost more than $100 per click, so you need to invest in your ads. However, if you’re doing ads on your own, start with a conservative budget and ramp up once you identify the campaigns that are converting. If you’re working with a reputable PPC agency, you can go all-in from day one without worry.
Even though lawyers typically pay more per lead than other industries, PPC ads are still considered a low-cost, effective form of marketing. Compared to other options, paid ads are cost-effective and excellent for capturing relevant leads immediately. As long as your ads are running, you’ll get clicks to your website.
When you identify your high-performing ads, cut the fat and pause keywords or ads that are underperforming and reallocate that money to your winners. PPC ads need to be managed weekly to ensure optimal performance.
The time your ads run matters; not every hour in the day is equal. There’s no need to advertise 24/7 unless you’re going to answer calls at 3:00 a.m. People might call you, get your voicemail, hang up, and call someone else in the morning. Even if you have a contact form on your website, someone who is stressed out and facing serious criminal charges may not go back to your site to look for an alternate way to contact you. They’ll go to bed and search for someone else in the morning.
So, what are the best hours to run ads? Most law firms see the most conversions during business hours and early evenings, so that’s when your ads should run in local time. Schedule your ads to run during peak hours for mobile searches. This is easy with Google Ads. To avoid paying for junk clicks, turn off your campaigns on holidays, weekends, or hours you aren’t available unless you have someone ready to take calls.
Location targeting is how you’ll get better conversions. You only want people in your local service area to see your ads, but you need to tell the ad platforms where you want your ads to be served.
Target high-value zip codes based on income, need, and proximity. If you work on a contingency basis, you might want to target people regardless of income since you’ll get paid if and when you win their case. However, if you don’t work with contingency fees, you need to be specific about your targets.
It’s equally important to exclude irrelevant locations from your ads. If you notice you’re getting clicks from neighboring states or areas you don’t serve, set your negative geotargeting rules to block them.
To get more clicks from relevant leads, use location-specific copy in your ads. Mention your city or county in the ad headline to catch people’s attention.
Negative keywords are your secret weapon for reducing wasted ad spend on irrelevant clicks. Add negative keywords that would indicate a user is not searching for actual legal services. For example, standard words like “free,” “pro bono,” “advice,” “template,” “blog,” “forum,” or “DIY” are a good place to start. People searching for these words are unlikely to become paying clients.
Other negative keywords to include are phrases and words that:
· Indicate a person is just looking for information or resources, but they don’t need a lawyer
· Are related to legal areas outside of your practice areas
The back end of your PPC platform will track clicks, but you need to track leads. The easiest way to do this is by hiring a PPC agency to manage your entire campaign from top to bottom. However, if you’re running ads in-house, here are some tracking strategies:
· Use call tracking software. You need to know which ads are generating calls. Tools like CallRail and WhatConverts will show you exactly where your calls are coming from.
· Tie form submissions to campaigns. If you just collect general form data, you won’t know where people came from. Connect each form to the ad group or keyword so you can track clicks and conversions.
· Ignore vanity metrics. A high click-through rate doesn’t mean much if you’re not getting conversions. Focus on cost per lead and cost per signed case. If your CTR is exceptionally high compared to conversions, adjust your campaign until you get better results.
Remember that you can’t improve what you don’t track.
While some people will call right away, not everyone looking for legal help will convert immediately. People facing criminal charges are more likely to make immediate phone calls, but when the matter isn’t urgent, people tend to research their options for a bit. This is where remarketing comes into play.
Remarketing ads help you convert more leads by targeting individuals who have already interacted with your ad or website, keeping your law firm at the top of their mind. You can customize your ad based on the web pages they visited for an even more personalized experience. However, you should limit the frequency so your ad doesn’t follow them for weeks or months.
Google Ads Assets are one of the most under-utilized PPC features, but they’re packed with power that can help you generate more high-quality clicks that convert to leads. The most useful assets for law firms include:
· Lead form assets. If you want to advertise during non-business hours, lead form assets will allow users to fill out a form directly within the ad, skipping the landing page completely. This will allow you to gather leads after hours without disappointing users when you don’t answer the phone.
· Location assets. This will display your physical address, hours, phone number, and map with your ads, including on YouTube. You’ll need a Google Business profile to set this up.
· Call assets. This allows users to call you directly from an ad. It displays a click-to-call button for mobile users, and displays your phone number for desktop users. This only works on the Google Search Network.
If you want to enhance your Google Ads performance, Ads Assets are essential.
PPC isn’t something you want to wing, especially when each click can cost $100 or more. If you’re not getting leads, you need a better strategy. Managing legal PPC campaigns requires a lot of time, constant optimization, and a solid understanding of how to attract leads that will become clients. That’s where a PPC agency becomes your competitive advantage.
At PPC.co, we help law firms build high-performance PPC campaigns that convert clicks into paying clients. If you’re tired of wasting your money and want results you can see, contact us today for a free consultation. We won’t just bring you traffic – we’ll get you qualified leads who need your help now.
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