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Should You Avoid Automated Bidding With Google Ads?

Samuel Edwards
|
March 23, 2021

Ok, so this is one of those questions where instead of giving you a straight yes or no answer, we’re going to go with, it’s complicated.

Whether or not you use automated bidding with your Google Ads is going to be determined by how much or little you do with your automated bidding program.

If you treat your automated bidding programs like some sort of set and forget cooking appliance, then you probably should avoid ever using it again with your Google Ads as it is likely doing you more harm than good. Whether or not you buy into a lot of lies and half-truths that are told about google’s automated bidding Strategies will determine your success with automated bidding Strategies and whether or not you should use them.

You may find that the truth of automated bidding Strategies is a bit more than you bargained for and decide not to use them. Then again, you may find that if you use them right, the benefit outweighs the work you have to put in.

If this all sounds confusing, don’t worry we’ll break it down into a digestible format so that you can make the right decision for you.

Before we dispel some of the lies and assumptions surrounding automated bidding strategies, we’ll break down how it works and explain some of the functions in case you’ve never used it and want a bit of a guide on how it works.

What Exactly is Automated Bidding and How Does it Work?

If you’re wondering whether you should use it with Google Ads or not, you may not be aware of what exactly automated bidding is and how it works.

Automated bidding is essentially a type of artificial intelligence program that uses user-defined parameters to bid on ad space within Google Ad auctions.

There are a large variety of ways that these programs can bid and the amount spent, frequency of bids, and many other factors can be customized and set so that it does all your ad bidding for you. Automation is a great way to save time and get your Google ads out there so that people will see them.

There are a few different strategies that you can set as well to tell the program how and when to bid on ad space that is up for auction. Depending on the parameters set, the A.I. may or may not bid if the auction does not meet the criteria.

This type of selective or smart bidding has its own set of benefits and drawbacks.

The automated bidding program works by the user setting parameters for it to work in, and by being fed data on relevant ad space, funding requirements, performance data, and other metrics. By using all of these metrics, the program picks what Google ads to bid on, how much to bid for ads and bids for Google ads based on everything it has accumulated until it runs out of applicable funds.

The most obvious benefit of this is the hands-off automation that it provides. It requires much less time to program the A.I. than it does to manually bid on ad space. The main drawback is that you have much less control over the situation.

Another benefit that isn’t as apparent is that if you’re a marketer and you’re looking to run multiple ad campaigns, automated bidding automated bidding strategies allows you to manage multiple campaigns without keeping tabs on each and every auction that comes up.

As you can see from what we’ve covered, automated bidding strategies does indeed have its uses and downsides. Now that you have an understanding of how they work, you can understand why the answer to the question of whether you should use them or not is quite complicated.

Automated Bidding in Practice

Besides PPC automation, marketers have begun to use automated bidding strategies to become competitive as well as to win more auctions in general. In a lot of cases, bidding can be difficult as the more competitive a space is, the more fierce the bidding.

Bidding too low or bidding on poorly chosen ad space can result in poor advertising returns. That is a large part of the reason why marketers and advertisers prefer an automated bidding program as they can be programmed to win inform future bids rather than bidding based on speculation or emotion.

The obvious downside to this is that they do not hold any regard for certain factors.

Certain bid strategies prioritize winning prime ad space over other factors such as customer preferences, demographic data, ROI, and other metrics. This can be useful in some cases, but also a detriment in others.

Other strategies prioritize ROI and conversion rate over winning as many bids as possible. This allows the automated program to carefully select the bids it places to try and maximize the potential return on investment or maximize the conversion rate.

While this is a great idea, in theory, it too has its drawbacks, particularly if it fails to win enough ad space for the campaign to be seen or craft it in a way that it doesn’t convert. Balancing these factors is part of the marketer’s job unless they are going for a certain approach.

From a practical standpoint, the ability to tell your automated bidding program just what to focus on can be seen as a major benefit.

As we will discuss later, these base principles aren’t all there is to it, unfortunately.

Things You Should Know Before Deciding on Automated Bidding

Now that we’ve covered much of the basics about automated bidding programs and how and why they’re used, we’re going to discuss some of the facts about automated bidding strategies that will help you determine whether or not to use them in your Google Ads.

Automation Can Only Guarantee So Much

When we say this, what we mean is, automated bidding can be set for a number of factors and can certainly bid on and win Google ads that will get you plenty of clicks, what they don’t guarantee is that those clicks will lead to sales.

Many marketers are under the misconception that once you put an automated bidding strategy in place, all you have to do is sit back and watch the sales roll in. This is not only untrue, but it is also highly ill-advised. Not all, but some marketers assume that as long as you tell the program what you want and give it a budget, and you don’t have to review or watch a thing, it does all the work for you.

What you should be doing is setting reasonable parameters for bids and then checking your metrics to see how the Google ads it buys are performing. Like with the example of clicks, you can be ad spend money hand over fist for ad space and get lots of clicks, but no maximize conversion. You can liken this to running a store with only window shoppers while you still pay employees, rent, and utilities. In these cases, you are paying for valuable ad space that is not driving business the way it should.

Not only should you review your ad purchases regularly, it actually benefits the A.I. of these programs. They thrive and learn off of the input. If you feed them data that something isn’t working, they learn from that over time and adjust their bidding algorithm to try and do better. This doesn’t mean it’ll always fix the problem though so you still have to watch your bids, but it will generally improve over time.

If worse comes to worst, change your strategy and keep trying. Knowledge is power…we think.

Don’t Expect Instant Gratification

Many marketers are under the false assumption that automated bidding programs are a sort of plug-and-go situation where you feed the program the inputs you want and it will go to work immediately to win you great bids and premium ad space.

This is one of those times where the belief could not be further from the truth. The actual truth is that automated bidding programs take weeks to get up to speed. These are learning machines after all. They have an initial learning phase that takes into account all of the information they have been fed in order to get calibrated for automated bidding strategy on auctions.

The standard amount of time is roughly 2 weeks but can run longer depending on the amount of information, the strategy, and the budget. The good news about this factor is, you can essentially front-load as much information that is relevant to your ad campaign as possible to supercharge the learning of your program so that once the initial learning phase is complete, it will have a higher success rate.

This includes feeding it all your campaign data, strategy, budget, any passive audience viewing information as well as any relevant historical ad campaign data. All of this will help it learn. Many marketers do not realize that so much information can be put into the program and that it will improve performance.

A well-fed A.I. is always a good thing and with the right data, you can see excellent results. Just don’t expect it to happen overnight.

There’s Automated Bidding and There’s Smart Bidding: Learn the Difference

This is something that even popular brands and expert marketers get wrong all the time and have no idea why until they study up on it. Most people think that “smart bidding” is the same as automated bidding. This is one of those yes, but no, statements.

So, let us break it down for you. There are many different types of automated bidding strategy. Out of those many types, smart bidding strategies is one of them. The reason for the distinction is that marketers incorrectly assume that all automated bidding is smart bidding strategies. That is wrong. Smart bidding is considered a sub-group within all of the automated bidding types. Once you know this difference, you can use smart bidding more appropriately.

Smart bidding focuses on fixed conversion-related bidding tasks such as click targets, ROAS targets, maximize conversion rates, and cost per click. Using these you can develop specific bid strategies and very targeted bidding that can win you ad auctions with specific results.

This type of bidding has to be used with caution though as these types of bid strategies will usually tell the program to ignore other data such as cost per bid, user demographics, and other customer-oriented data.

If used properly and strategically, there are a lot of benefits and loads of profit to be made, just don’t go assuming that smart bidding is all there is or that automated bidding strategy is all smart bidding.

Setting a Budget Doesn’t Mean Ignoring Your Bids

Just because you set an advertising budget and programmed your automated bidder doesn’t mean that everything goes as planned and you no longer have to account for individual bids.

Without the right parameters, your artificially intelligent friend can bid on very expensive ad space and quickly eat through your ad budget without you even noticing it. Within a few individual bids, you can go from a full balance to a zero balance for your ad budget.

If you see that your cost per click on some Google ads is too high, you can retarget and get better pricing or if you think you need the better ad space, increase your budget to cover the better ads. In either case, you should be sure to watch your ad spend or you’ll soon be out of budget and short of customers.

There’s plenty of customization that can be done with automated bidding programs that tell it only to bid on certain spots that have a guaranteed conversion rate or relative ROAS but using these bid strategies effectively means feeding in lots of data and letting the A.I. go through a learning phase each time you change strategies. This is a good idea if you’re trying to rebalance your marketing to achieve better results.

The important point to remember though is that if you focus on high ROAS or CPC values, your returns may not be as good if you can’t feed your bidding machine enough data to act properly. In that case, it may not bid enough to win needed ad space because it is being too selective.

There is no All or Nothing Proposition

Some folks are under the mistaken belief that you either MUST use automated bidding or never use it at all. The truth is, neither is correct. With the right preparation and work, automated bidding and AI can be great tools that can take a lot of the work and speculation out of bidding on ad space.

That being said, there are times when automated bidding just won’t work as well as doing things manually. Small budget campaigns, for instance, don’t typically fair as well. Additionally, overly difficult strategies don’t work as well without lots of time and input into the automated bidding system.

If you have the time to invest, automated bid strategies can be your best friend in marketing. If not, then you may be better off using the manual method and being your own judge. Don’t let skepticism sway you one way or another. Choose the option that works best for the situation you’re in. You may choose to automate some campaigns and not others, even ones running concurrently. The trick is finding what works.

Final Thoughts

That’s it. All the big secrets and lies about automated bid strategies you need to know to decide whether it’s right for your Google Ads campaign. Hopefully, we’ve given you all the info and tips you need to make the most educated decision possible for whatever it is you’re trying to accomplish.

If we can say one thing, don’t believe all the hype you read on either side and strive to find out the facts yourself.

Author
Recent Posts

Samuel Edwards

Chief Marketing Officer

Throughout his extensive 10+ year journey as a digital marketer, Sam has left an indelible mark on both small businesses and Fortune 500 enterprises alike. His portfolio boasts collaborations with esteemed entities such as NASDAQ OMX, eBay, Duncan Hines, Drew Barrymore, Price Benowitz LLP, a prominent law firm based in Washington, DC, and the esteemed human rights organization Amnesty International. In his role as a technical SEO and digital marketing strategist, Sam takes the helm of all paid and organic operations teams, steering client SEO services, link building initiatives, and white label digital marketing partnerships to unparalleled success. An esteemed thought leader in the industry, Sam is a recurring speaker at the esteemed Search Marketing Expo conference series and has graced the TEDx stage with his insights. Today, he channels his expertise into direct collaboration with high-end clients spanning diverse verticals, where he meticulously crafts strategies to optimize on and off-site SEO ROI through the seamless integration of content marketing and link building.

Latest posts by

Samuel Edwards

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Traditional PPC Agencies Are Dead: Stop Buying Clicks and Start Buying Outcomes
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Author

Samuel Edwards

Chief Marketing Officer

Throughout his extensive 10+ year journey as a digital marketer, Sam has left an indelible mark on both small businesses and Fortune 500 enterprises alike. His portfolio boasts collaborations with esteemed entities such as NASDAQ OMX, eBay, Duncan Hines, Drew Barrymore, Price Benowitz LLP, a prominent law firm based in Washington, DC, and the esteemed human rights organization Amnesty International. In his role as a technical SEO and digital marketing strategist, Sam takes the helm of all paid and organic operations teams, steering client SEO services, link building initiatives, and white label digital marketing partnerships to unparalleled success. An esteemed thought leader in the industry, Sam is a recurring speaker at the esteemed Search Marketing Expo conference series and has graced the TEDx stage with his insights. Today, he channels his expertise into direct collaboration with high-end clients spanning diverse verticals, where he meticulously crafts strategies to optimize on and off-site SEO ROI through the seamless integration of content marketing and link building.

Related posts

Samuel Edwards
|
November 7, 2025
Traditional PPC Agencies Are Dead: Stop Buying Clicks and Start Buying Outcomes

The keyword jockey era is officially over. For years, PPC agencies were basically just click machines. You gave them a budget, they bid on keywords, and you got traffic. But that model is fading out. Platforms like Google Ads now handle bidding automatically, and anyone can buy clicks. What separates winners from losers today isn’t the company that spends more – it’s the ones who turn clicks into paying customers.

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PPC ads are still a legitimate way to generate cheap traffic but the end goal is ultimately conversions. Until recently, many PPC agencies have only focused on generating traffic without focusing on customizing strategies to produce profitable outcomes. This requires more than just selecting keywords. It requires testing ad creatives, fine-tuning landing pages, and ruthlessly optimizing funnels. 

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If you’re working with a PPC agency that only talks about CPC while ignoring conversion rates and lifetime customer value (LTV), it’s time to upgrade to an agency that focuses on results measurable in dollars. 

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Automation killed the “bid manager” role

Ad platforms like Google Ads and Meta have made manual bidding almost obsolete. Their algorithms now choose how to get you the best conversion value, not just the cheapest click. That means the old “bid manager” agency model is toast. 

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Smart Bidding and bundled campaign types (like Performance Max) push optimization toward conversion value rather than just clicks. And that’s not a bad thing. It’s an invitation to apply your marketing budget to the things humans do best: messaging, creative strategy, and conversion rate optimization).

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The algorithms do the heavy lifting now. Google’s Performance Max and Smart Bidding automatically find high-converting audiences. The system handles keyword strategy better than humans ever could. And it makes sense that these companies would invest the time and money into perfecting their systems because the better results you get, the more likely you are to keep running ads. 

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With the backend tech handling bidding, your agency’s edge comes from improving elements outside of the algorithm, like your ads and landing pages. The best PPC agencies no longer promise a lower CPC – they promise results.

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That’s the key shift here. Automation didn’t eliminate the need for human marketers, no matter what the fear headlines say. It just readjusted the roles between humans and machines.

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The agencies that survive this shift will be the ones who stop fighting automation and start building it into their workflows. Rather than wasting time micromanaging bids, cutting-edge agencies are using those hours to test headlines, improve page experience, and analyze conversion data to find out what’s really working. 

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Automation can never tell you why people click, bounce, or buy. That’s where humans are and always will be needed. When you understand your customer’s motivation better than the competition, you can write better ad copy and design better landing pages.

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At the end of the day, automation leveled the playing field for media buying. What was once a technical advantage is now table stakes. Anyone can run their own ads. The agencies leading this new PPC era are competing on conversions, not the simple ability to run ads.

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Creative is the new keyword

In the old days, you could buy the right keyword and call it a day. That isn’t how it works anymore. Two ads that target the same keyword can perform completely differently based on how they look, sound, and feel. Your ad creatives drive results when they’re optimized and waste your ad spend when they’re not. 

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Although all elements are important, the majority of an ad’s performance comes from creative quality, not targeting or bids. The best bidding strategy and perfect keyword targeting won’t get people to click on an ad that isn’t enticing.

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The best PPC agencies continually test images, headlines, and even video styles to find out what converts best. That’s where the most notable performance gains come from. At the end of the day, keywords get you visibility but good creatives get you customers.

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This shift continues to be confirmed over and over. Reports have confirmed that creative quality accounts for 49%-70% of an ad’s success, which outweighs media placement or targeting. In other words, creative isn’t just part of the equation. It’s the final factor. 

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The top performing brands run hundreds of ad variants every month. They’re not guessing. They’re structuring creative experiments and the winning ads are often the ones that break traditional marketing rules. These are the ads that use raw, authentic imagery, short unpolished videos, or headlines that sound like something a real customer would say. Regardless of what you think should work, constant testing uncovers what actually triggers action.

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Conversion rate optimization is an ad spend multiplier

When your landing page converts better, every click becomes more valuable. Improving your conversion rate by even a few percentage points can provide better results than just a few months of ad optimization. And where landing page optimization is concerned, it’s not always about optimizing the offer (although that’s crucial). Sometimes small things make a massive, measurable difference. 

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For example, page load time is critical. Walmart found that for every 1-second improvement in load time, conversions increased by around 2%. And that’s not an anomaly. Plenty of businesses achieve similar increases (and even higher) just by optimizing the time it takes their landing pages to load.

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Other small adjustments can have a profound impact, like adding social proof near your CTA, reducing the number of form fields, and clarifying your headlines.

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When optimizing a landing page, design and clarity matter just as much as speed. Visitors make up their minds within seconds. If your pages are currently cluttered, switching to clean visuals, a clear CTA, and a simple layout can generate more conversions from existing traffic without spending another dollar on ads.

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That’s the secret to all of this. Conversion rate optimization multiplies every dollar you already spend. If your ad campaign is driving 1,000 clicks and your conversion rate doubles from 2% to 4%, you’ve just cut your cost per acquisition in half without spending more money. This improvement comes from the one thing an algorithm can’t fix for you: the user experience after the click.

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Good conversion rate optimization requires understanding the psychology behind what makes your audience hesitate and then eliminating that hesitation one element at a time. Landing page testing is similar to ad creative testing where it’s an ongoing process, not a one-time project. When you can create a seamless path from ad to action, that’s when your ad spend will perform better and it gets easier to scale.

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Stop measuring success in clicks – start measuring in profits

Clicks and your CPC stats won’t tell you if you’re actually making money unless you’re also measuring profits from conversions. The best PPC agencies focus on metrics that get results measurable in dollars, like profit per visitor and customer lifetime value. Today, you won’t win the PPC game by getting cheaper clicks. You need to turn customers into repeat buyers.

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This is the truth many marketers don’t get. Traffic isn’t a KPI if it doesn’t pay off in measurable dollars somewhere down the line. A campaign can drive thousands of clicks with a great CTR and still lose money if those visitors don’t convert or come back. That’s why the best PPC agencies today don’t brag about being able to get cheap traffic. They’re advertising meaningful results.

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But sometimes results can’t be measured by what clicks led to a purchase. For example, a $10 click that becomes a loyal customer who spends $1,000 over time is far better than a $1 click that buys a $25 product. That’s why it’s crucial to account for profit-based metrics like customer lifetime value (LTV), return on ad spend (ROAS), and profit per visitor. 

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PPC success is ultimately measured by how efficiently you can turn paid traffic into long-term profits. That means understanding the customer journey past the initial click. You need to know what they’ll buy next, how often they’ll come back, and what will keep them loyal. Building strategies that account for this increase the value of every customer acquired.

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Each ad is only as good as the page it leads to when clicked

The most amazing ad in the world that generates a 100% click through rate (CTR) can’t save a weak landing page. This applies to sales pages, squeeze pages, blog posts, home pages, and product pages. Wherever visitors are taken after they click on your ad needs to be just as good as your ad to convert.

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On platforms like Amazon and Shopify, your product page is everything. It’s not enough to list your product at a good price. You need high-quality, detailed photos to increase buyer confidence. And it helps to use photos of real products, not mockups. Customers can tell the difference and computer-generated mockups (including AI models) reduce confidence and are a red flag for drop shipping. If you are drop shipping, it’s worth getting professional photos taken of everything you sell.

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Rising ad costs make conversion strategy essential

It costs more today to acquire a new customer than ever before. Even if your CPC drops one month, your overall ad costs will continue to rise long-term. The only way to win here is to make every click more profitable, and that boils down to conversion rate optimization. You can’t outspend your competitors forever. You need to out-convert them.

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Digital advertising costs have been rising for years. The average customer acquisition cost (CAC) for online retailers is now between $68-$78, which is double what it was in 2013. Every year, it gets more expensive to get your ads in front of your customers. Algorithms are saturated, CPMs fluctuate unpredictably, and privacy updates (thanks, Apple) make it harder to target audiences efficiently. You can no longer buy your way to visibility.

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A strong conversion strategy converts more existing traffic without needing to increase ad spend. This is exactly why the most effective PPC agencies focus on the entire funnel, not just the top. 

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Siloed metrics kill performance

Agencies that optimize per channel (like one for search, social, display, etc.) miss how those channels work together. Most conversions come from multiple touchpoints, but many teams only credit the final click. That can cause misguided budgets and stifle growth. Brands that use cross-channel attribution or marketing mix models see much better optimization. You need a PPC agency that will optimize for whatever will grow your business, not just what looks good on any given platform.

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What the “new” PPC agency model looks like

The agencies that win today are replacing the model that sells traffic with one that sells results. They don’t focus on vanity metrics, but rather, contribution margin, customer lifetime value, etc. They’ll help you with more than just ads. They’ll fix your sales page content, pricing issues, and even your page layouts because they know ads perform best with great landing pages. The new PPC agencies are full funnel growth partners, not just media buyers.

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The New PPC Agency Model

The “New” PPC Agency Model

How modern PPC agencies differ from traditional “click-buyers” — focusing on conversions, customer value, and full-funnel growth.

Aspect Old Model (Traditional PPC) New Model (Modern PPC)
Core Focus
  • Buys and manages clicks.
  • Measures success by CPC or CTR.
  • Optimizes primarily for traffic volume.
  • Focuses on conversions, revenue, and ROI.
  • Optimizes campaigns for business outcomes.
  • Builds long-term profit, not vanity metrics.
Human Role
  • Manual bid management.
  • Relies on keyword adjustments.
  • Little involvement in strategy or creative.
  • Uses automation for bidding and targeting.
  • Humans focus on strategy, creative, and CRO.
  • Analyzes data to understand user behavior.
Performance Measurement
  • Reports clicks, impressions, and cost per click.
  • Short-term reporting cycles.
  • Tracks LTV, ROAS, and profit per visitor.
  • Measures full-funnel performance and growth.
Creative & Strategy
  • Limited testing or optimization of ad creatives.
  • Focuses mostly on keywords and bids.
  • Runs structured creative testing across formats.
  • Refines messaging, visuals, and video ads for results.
Landing Page & Funnel Work
  • Stops optimization at the ad click.
  • Does not assist with landing pages or funnels.
  • Optimizes post-click experience for conversion lift.
  • Improves page design, CTAs, and UX to increase ROI.
Agency Role
  • Acts as a media buyer.
  • Reports on ad metrics only.
  • Acts as a full-funnel growth partner.
  • Advises on pricing, content, and user journey.
  • Aligns marketing with profit-based KPIs.
Outcome
  • High ad spend, low conversion insight.
  • Focus on quantity over quality.
  • Profitable ad spend through conversion optimization.
  • Scalable growth grounded in customer value.

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Conversions, not clicks, build businesses

The future of PPC marketing is no longer about who can spend the most or manually tweak their bids the fastest. It’s about whoever can understand the customer journey and turn traffic into profit. The next generation of PPC agencies don’t sell clicks. That’s the old model. Instead, they sell you outcomes. And that’s exactly what every brand needs to thrive.

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Ready for a full funnel PPC ad strategy? We’d love to help

The age of “set it and forget it” PPC is over. Automation has leveled the playing field and brands chasing cheap clicks will be left behind. Winners understand that profit comes from performance beyond the ad and requires a landing page that builds trust and converts. 

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If your agency or in-house team is still talking about CPCs rather than profit, it’s time to upgrade your strategy. At PPC.co, we build campaigns engineered for outcomes over clicks. We optimize for conversions, revenue, and long-term customer value, and turn your ad spend into measurable business growth. Reach out today to learn how our team can transform your PPC performance into real profit.

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Samuel Edwards
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September 17, 2025
Hospitality PPC Strategies That Actually Convert

Pay-per-click (PPC) ads can generate a steady stream of guests for anyone in the hospitality industry, whether you run a hotel, motel, hostel, vacation rental, or an Airbnb. In terms of marketing strategies, PPC ads convert 50% better than SEO and it’s easier to measure than results from organic search.

But a successful ad campaign isn’t just a matter of getting ads in front of people who are looking to book right now. You can also use PPC ads to find people who are just starting to think about their getaway and those who are comparing options. An effective strategy will reach a variety of people to get bookings now, fill future pipelines, and get repeat guests.

If you’re in the hospitality industry, here’s how paid advertising can help you drive more revenue.

Funnel Stage Keyword Focus Ad Copy & Creatives Key Metrics
Awareness Broad discovery keywords (e.g., “best beaches in Florida”, “top weekend getaways”) Emotional/inspirational messaging: “Unwind by the sea”
Use scenic images and dream-like visuals
Impressions, Click-Through Rate (CTR), Engagement
Consideration Comparative keywords (e.g., “boutique hotel vs Airbnb”, “hotel amenities comparison”) Highlight features, testimonials, reviews: “Free Wi-Fi & Breakfast”
Use photos of amenities and location
CTR, Time on Site, Email Signups
Conversion High-intent branded keywords (e.g., “[hotel name] rooms [dates]”, “book hotel near airport”) Urgent call-to-action: “Book now & save”
Limited-time offers and scarcity language
Bookings, Cost per Acquisition (CPA), ROAS
Loyalty Retargeting & email remarketing keywords (e.g., “return guest discount”, “VIP upgrade”) Personalized offers: “Welcome back!”
Show exclusive perks and upgrades
Repeat Bookings, Lifetime Value (LTV), Referrals
Remarketing Dynamic remarketing keywords
(auto-populated by product/ad platforms)
Show previously viewed rooms/properties
Offer gentle discount nudges or visual reminders
Return Visits, Ad Engagement, Conversion Lift

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First things first – map the guest journey

To run a successful PPC campaign you need to understand the guest journey. Different people are doing different things at different times. For example, some people are researching destinations and others are comparing lodging, all while another group of people are ready to book. If you serve all these people the same ads, you won’t get the best results. 

1. Define your funnel stages

There are four main stages to a hospitality funnel: awareness, consideration, conversion, and loyalty. Reaching leads at each stage requires different messaging and targeting. That’s where audience segmentation comes in.

2. Segment your audience by intent

Since each lead needs to be given a different message, it’s crucial to segment them by intent first. For example, the dreamers are people who search for “things to do in X city,” “best beach getaway,” and “romantic weekend destinations.” 

The comparers search for “hotel vs. motel in X city,” “4-star stays in X city,” and “Airbnb vs. boutique hotel.”

The bookers search for a specific brand + location + dates. 

Each audience segment should be served different ad copy, different offers, and of course – different landing pages.

3. Measure results according to stage

Finally, you need to measure results in several ways, like impressions, click-throughs, content engagement, and email signups. This will give you the bigger picture regarding how your ads are working (or not). For example, to measure the conversion stage, look at bookings, CPA, and revenue per booking. For the loyalty stage, look for repeat stays or referral leads.

Once you know how you’ll segment your audience and track the results, you can allocate your budget smartly. Otherwise, you risk overspending on high-intent leads and ignoring the long-term value of leads in earlier stages of the journey.

Use a varied keyword strategy to cover all funnel levels

If you only bid on keyword phrases like “hotel room booking tonight,” you’ll miss all the people researching and thinking about their vacation. These people can convert, too, even if it doesn’t happen in the moment. They’re worth pursuing. You can capture their email, get them to like your social media pages, and you can also use remarketing to serve them additional ads.

The following are the general types of keywords you want to focus on:

·      Broad/discovery keywords. These keywords will reach people in the awareness stage. Phrases like, “Best beaches in [location],” “Top things to do in [location],” and “Travel inspiration [country].” When you use broad modifiers (like “top,” “best,” “where to stay”) you’ll attract people in the research stage.

·      Middle-funnel comparative keywords. These are phrases like, “Boutique hotel vs. Airbnb in [location],” “Hotel deals vs. motel,” and “Hotel amenities comparison.” With phrases like these, people are narrowing down their choices. The right PPC campaign can help them pick your business.

·      Branded and high-intent booking keywords. These keywords reach people further down the funnel. Phrases like, “[Your hotel name] rooms,” “Hotel in [location] near [landmark],” and “cheap hotel [location][dates].” These phrases typically provide the highest conversion rates but can be competitive, so they may cost more.

·      Negative keywords. To prevent wasted ad spend on irrelevant clicks, you can add certain keywords to your negative keyword list. This ensures your ads won’t show up when people search for these terms. Common negative keywords used in the hospitality industry include, “Free stay” and “Jobs at [hotel].” 

 

Since most hotels and motels stick with keywords that target people ready to book, you can expand your reach by running ads for people in other stages. Just make sure you have a system in place to nurture your leads so they don’t go cold. 

Tailor ad copy and creatives to each funnel stage

What you say matters just as much as when you say it. Copy that works for someone researching won’t work for someone ready to book with you. Every part of your ad needs to match intent, including the imagery, tone, copy, and offers. Here’s how to reach each stage:

·      Awareness stage ads. At this stage, people will respond to emotional and inspirational copy. Phrases like, “Discover tranquil stays in the mountains,” or “Unwind by the sea.” Use imagery to provoke desire. Beautiful views and relaxing room setups work like a charm.

·      Consideration stage ads. These people need more information, so hit ‘em with your amenities (Wi-Fi, breakfast), comparisons, reviews, ratings, and testimonials. Show them visuals of your accommodations and the local area.

·      Booking/conversion stage ads. Urgency works best here. Phrases that get people to click to book now, like “Limited rooms available,” and “Book now and save.” 

·      Loyalty stage ads. Guests who have stayed with you before, even just once, are more cost-effective to convert again compared to chasing down new customers. Create some ads for these people by highlighting perks, upgrades, and exclusive deals they can’t get through other places. For example, you can use lines like:

“Book direct for free late checkout,” “Exclusive returning guest discount,” or “VIP upgrade on your next stay.” It also helps to use personalized copy like, “Welcome back to [your hotel name].” along with imagery of your best amenities.

Loyalty ads drive repeat bookings and increase lifetime value by bringing people back. 

·      Remarketing and nurturing prospects who got away. In addition to targeting people in all funnel stages, you want to bring people back who clicked but never booked or signed up for your email list. Run retargeting ads to show them what they looked at and offer them incentives or discounts. This is a great time to leverage social proof.

By matching your ad content to meet potential leads where they are in their journey, your ads will be more relevant and you’ll get more conversions.

Optimize your landing pages

Having a great ad doesn’t necessarily mean it will drive conversions. If your landing page is confusing or the booking process is clunky, you’ll lose people. That’s why landing page optimization is often where people see the biggest gains.

As a foundation, create a specific landing page for each target audience. You need a dedicated landing page for ads that target each funnel stage. Landing pages should be simple and clear and should be free from all distractions (like links and menus) that invite a user to click away. You want one offer and one call to action.

Social proof is critical in the hospitality industry. Show guest reviews from Tripadvisor, Google, Trustpilot, etc. It also helps to show photos of real guests enjoying their stay (with their permission). Showcasing reviews will reduce anxiety and hesitation, especially for people comparing you with other options. 

If your landing pages show pricing, make sure you’re up front about all fees. Be clear about what’s included, like tax, breakfast, and service fees. People hate hidden fees. If a guest’s experience doesn’t match the impression they get from the page where they booked, they’ll probably leave a bad review.

Talk to your website developer and have them trigger a follow-up email that goes out to people who start filling out a booking form but stop. The email should show them what they left behind and you can sweeten the deal by offering a small discount or other incentive.

Having a smooth flow after a person clicks on your ad can help you convert far more prospects. Everything you can do to reduce friction and increase trust compounds.

Get your bid and budget strategies down

To get conversions, your bidding strategy and budget need to align with a variety of factors, including funnel stage and seasonality.

·      Increase bids for high-intent keywords, use moderate bids for middle-funnel ads, and go lower for awareness and discovery. 

·      Watch for online travel agents (OTAs) and large hotel chains that bid on your property’s name or similar keywords. If they undercut you in rate or bid too aggressively, you could end up with arbitrarily inflated costs per click. Research data shows this can cost around 47% more per click.

·      Adjust your bids and budget during travel seasons, events, and holidays. During off-peak seasons you may want to stick with pushing awareness. 

·      Allocate your budget proportionately across all funnel stages. 

·      Use Google’s automated bidding tool for the conversion stage, but use manual methods for the consideration and awareness stage. 

The right bidding strategy will ensure you don’t overspend for low-intent clicks or underinvest in more profitable funnel stages.

Use multiple channels and ad formats

PPC is more than search. When you use different channels and ad formats you’ll reach people in a variety of places. 

·      Search ads (Google, Bing). Search ads capture high-intent demand users. They’re great for the conversion and compare phases and can make use of extensions like call, location, and reviews.

·      Display and discovery/native ads. Display ads are excellent for the awareness stage. They reach people browsing travel blogs and using apps. With these ads, visuals are everything.

·      Social media ads. Platforms like Facebook, Instagram, YouTube, and TikTok are great for the awareness and consideration stages. They’re especially powerful for remarketing.

·      Video ads. Short-form videos can stir emotion, show off ambiance, and be used to create a mini virtual tour. These ads are great for top and middle funnel prospects.

·      Email ads. If you’re using email marketing, offer loyalty deals and off-peak discounts.

Paid search on social media converts better in hospitality than it does in other industries.

Leverage local targeting

Location matters in hospitality. Geotargeting can significantly improve your conversions and reduce wasted ad spend. You can use radius bids and location extensions to target people looking for accommodations within a certain radius. 

It pays to bid higher for people in feeder markets and origin cities during the holidays. You can also target departure cities for Arbnbs if that’s relevant to you. 

In your ad copy, include local cues like “Only 30 mins from downtown,” and “15 minutes from airport. If you know your audience well, include the origin city (“Fly in from Seattle & Stay with us just outside Olympia”).

When offered by the ad platform, use local extensions to note your address, phone number, and any other elements offered. This will generate more bookings from mobile users.

Go deep with retargeting

Most people who click your ads or visit your website won’t book right away. Retargeting will help convert these “warm but not ready” leads into guests eventually. 

When you target people who visited your site without converting, show them ads with refreshed offers like a free breakfast or an upgraded view. Visual reminders will help bring them back. 

Show the specific rooms and properties to the prospect so the ad feels personalized. Use tools like Google dynamic remarketing and Facebook Product Ads. 

For guests who did convert, show them additional special offers and upgrades. Keeping them in your funnel will make future conversions easier. 

Monitor ROI, adjust, and scale

It’s crucial to know when to pull back, push forward, test more, or scale. 

·      Define clear ROI goals. Know your target Cost-Per-Acquisition (CPA), Return on Ad Spend (ROAS), and guest Lifetime Value (LTV). If your ad spend yields bookings but loses money, it’s not working. 

·      Perform weekly and monthly audits. Refine keywords, ad creatives, and keep testing.

·      Scale what works. Once you have a campaign producing consistent returns, increase the budget there while watching for diminishing returns.

·      Adjust your offers and pricing. If conversion rates drop or your CPCs rise, start offering special packages like early-bird deals and loyalty perks.

The average travel and hospitality conversion rate for search is 3.55% so if you’re under that, there’s room for improvement. If you’re over that, scale carefully.

Ready to unlock powerful PPC performance?

If you’re ready to transform your PPC campaign into a reliable machine that fills your rooms and builds a solid pipeline for the future, we can help. At PPC.co, we specialize in creating full funnel PPC strategies for hotels, motels, and Airbnbs that convert into bookings, repeat guests, and long-term loyalty. Contact us today and let’s craft a PPC strategy that drives bookings and turns first-time guests into lifelong customers. 

 

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