If you’ve done any kind of advertising through a Google Ads account, then you are already familiar with the Quality Score related to individual keywords.
That’s old news.
Did you know there is a lot more that goes on with Quality Scores if you do a little digging?
By understanding the intricacies of Google Quality Score, you’ll be able to improve your performance and see positive results.
But why should you care about Quality Scores? Here’s why:
Imagine you went into a library (remember libraries?) and asked for a book recommendation and the librarian just kind of gestured around and said, “any book.”
It would be frustrating and pointless and you’d probably never ask that librarian for recommendations ever again. No one could blame you.
We like things tailored to be relevant to our specific needs and interests. Similarly, Google prefers ads that are relevant to its users’ search queries. How do they know which ads are relevant? By the Quality Score the ads receive.
From your perspective as the advertiser, Quality Score matters because it is one of the two determining factors in determining ad rank.
A higher Quality Score means a higher ad rank and better results. Especially if you’re on a limited budget, increasing your Quality Score can mean optimized returns on ad spend. You’ll be able to beat out competitors with lower Quality Scores even if they have a higher CPC bid.
Who doesn’t like beating out competitors and saving money at the same time?
On the flip side, a low-Quality page Score can end up being detrimental to your account. It means lower ad rank which comes with less traffic and inferior return on investment.
If that doesn’t convince you of the importance of Quality Score, who knows what will.
So now let’s break down the many different kinds of Quality Score so you what’s what.
You didn’t think it would be simple, did you?
This is the standard Quality Score. Scored from 1-10, worst to best, it’s a measure of the performance of searches that are exact matches for your keyword.
The historic performance of a keyword will be the base of a keyword’s QS until it has crossed the impression threshold and achieved a significant number of impressions (thousands). At that point, its performance in your account specifically will then be key.
In your account you can view Quality Score, expected CTR, landing page experience, and ad relevance as well as historic versions of all these metrics. Use them as a guide to gauge the success of your campaign.
Don’t like what you see?
Make sure your keywords aren’t too specific. Consider loosening restrictive match types. Boost bids or budgets to increase your impression share. The numbers should help you decide what the right move is to start seeing better results.
An ad campaign always ends up being a complicated balancing act of many different plates. Sometimes one is going to have to require more attention than the rest but you want to be able to determine which one so you can act accordingly. Don’t want any plates smashing on the floor now do we?
Ad group Quality Score can help direct you to the areas that need attention and improvement in your campaign.
It’s easy to let a low keyword QS pull your eye but if it’s in an ad group with a high average and you have another ad group with a much lower, is it really the best use of your time to focus on that one keyword QS?
It’s up to you but something to think about.
Just like it sounds, the account-level Quality Score covers the historical performance of every keyword and ad in a given account.
The factors that will bring this QS down are many low QS keywords and low click-through rate ads that have performed poorly. Each additional keyword you introduce will also start at a lower Quality Score, compounding the problem.
Older accounts will fare better in account-level Quality Score and as such, it may take months for efforts to improve QS to take effect. Stick with it and the results will come.
Click-through rate is key to determining the ad-level Quality Score for ads in each of your ad groups.
An abundance of low CTR in your ad groups will lead to a low Quality Scores since Google will consider each ad in your score calculation.
If you want to boost this quality score, you can include Dynamic Keyword Insertion (DKI) in your Search Network campaigns. This can improve the click-through rate by making ads look more relevant to users’ searches.
It shows the exact search in the ad (if within the ad character limits) making it a potentially useful tool. Still, watch out for ads with high CTR but low conversion that could be hurting your ROI.
The landing page. It’s like the foyer of your website. The first impression you make on viewers will very likely determine how the remainder of the interaction proceeds.
So make sure you aren’t putting ugly wallpaper in your foyer, okay?
A quality landing page is important to Google because it shows a website is useful and easy to navigate, just like users want. It should be important to you, too, because it can be a key way to transform viewers into customers,
The landing pages Quality Score will tell you if there’s a problem with your landing page and you should take that seriously. It’s not openly available, but you can find it by hovering over the speech bubble for a keyword’s QS.
Real people will be evaluating your landing pages multiple times so think of what you would score well if you were them and try to include those things.
The Display Network Quality Score isn’t the same as those on the Search Network.
Your Display Network QS is tied to the bidding option you chose. A campaign utilizing the CPM model will have a QS based on landing page quality. A CPC bidding-based campaign will have a QS that factors in landing page quality but also the historical CTR of the ad.
That’s all to say that some trial and error is the right move here.
You can improve your CTR by experimenting with image ads and responsive ads and their placement. Once you find the right ads on the right sites, your score and your success will improve.
For easier management, separate your Display Network campaigns from your Search Management campaigns.
Google says that mobile Quality Score is calculated the same way as any device platform. One minor difference, though, is that the distance between the business and the user is taken into consideration, when possible.
Again, separation can be helpful. Separating a campaign that targets all devices into mobile and desktop campaigns may increase your Quality Score. If nothing else, it might give you some greater insight into each Quality Score.
And that’s all the different types of Quality Scores. A breeze, right?
There’s a lot to know about Quality Scores but somehow there’s just as much that you shouldn’t know or believe, anyway. Don’t get caught up in any of the following misconceptions about Quality Score:
You would think this is true but Google will adjust according to differences in ad position.
Since Google doesn’t want a self-reinforcing cycle where ads with high positions naturally have a higher click-through rate and thus get a higher Quality Score and rank higher and so on and so on, their formula breaks this up.
This was mentioned earlier but these Quality scores are independent of each other. One decreasing won’t pull the other down and likewise, one increasing won’t pull up the other.
The criteria are different and the networks are, too. Focus on each of them separately based on the factors that control them. It’ll save you some headaches.
Your Quality Score doesn’t go down just because you pause ads or keywords. It doesn’t affect the QS at all because that’s based on performance.
The ads aren’t active so they’re no performance to be graded on and make the Quality Score decrease or increase. It gets paused, too.
Here’s a list of things you should do to avoid or improve a low-quality score
Speaking of account audits, you may need a professional to help you will all this.
If, after reading this article, you’ve decided that dealing with your Quality Score is simply too much to handle, no one could blame you.
For that very reason, there are companies full of people who spend their time handling Quality Score and other ad campaign features for you.
One of those companies (the best of them, if we do say so ourselves) is PPC.co.
Let us handle all of your Google Ads management so you can stick to what you do best: running your business and keeping your customers happy.
Get in contact with us today to get a free, comprehensive pay-per-click audit and advertising assessment.
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If you’re running an e-commerce or retail business, you already know that visibility is everything. The best product in the world won’t sell if no one sees it. That’s where paid ads for ecommerce comes in.
Done right, they drive traffic, conversions, and repeat customers.
Done wrong, they drain your budget and leave you wondering what went wrong.
Whether you’re spending $500 a month or $50,000, your goal is the same: profitability. Not just clicks, and certainly not just impressions. You want to turn ad dollars into real, predictable revenue.
So how do top-performing e-commerce and retail brands make their paid ads work?
What are they doing that you’re not?
This guide breaks it down step-by-step, so you can start running profitable ads with confidence.
Before you launch a single campaign, you need clarity on your audience and goals. Are you trying to boost first-time sales? Increase average order value? Each objective requires a different strategy and metrics for success.
Don’t fall into the trap of launching ads just to “see what happens.” Paid media works best when it’s part of a bigger strategy. So before you log in to Google Ads or Meta Ads Manager, get specific about what success looks like.
If you want to run profitable paid ads, knowing your numbers is the foundation of your entire strategy. Without a clear understanding of your margins, break-even points, and how much you can afford to spend to acquire a customer, you’re essentially gambling with your ad budget.
And in e-commerce, that can get expensive fast.
Let’s start with the most critical numbers you need to know:
Your break-even ROAS tells you the minimum return you need on your ad spend to not lose money. It’s calculated by dividing 1 by your gross profit margin.
So if your margin is 50 percent, your break-even ROAS is 2.0. That means for every $1 you spend on ads, you need to make $2 in sales just to break even.
For example, let’s say you’re running Facebook Ads and spending $1,000 on a campaign. If your break-even ROAS is 2.0, you need to generate at least $2,000 in revenue to avoid losing money. Anything above that is profit. Anything below that eats into your cash.
Once you know your numbers, you can reverse-engineer your ad strategy instead of throwing money into the void and hoping for results. For instance, if your AOV is low (say $25), you might struggle to profit from ads unless you have a very low COGS or high conversion rates. In that case, you might want to:
On the other hand, if your AOV is $150 and your margins are strong, you have more room to compete in ad auctions, bid more aggressively, and test multiple audiences and creatives without instantly wiping out your profit.
A lot of beginner advertisers focus entirely on immediate return from ads. That’s understandable – but short-sighted. If you’re breaking even or slightly losing on the first sale, that might still be a smart move if you’re building long-term customer relationships.
That’s where Customer Lifetime Value (LTV) comes in. If you know that your average customer places three orders a year, each worth $60, then their LTV is $180. If you spend $40 to acquire that customer with your first ad, but earn $140 more over the next 12 months, that ad was extremely profitable in the long run.
Top e-commerce brands build their paid strategies around LTV-to-CAC ratio – how much they earn over time compared to what they paid to acquire the customer.
A healthy ratio is usually 3:1 or higher. So if you’re spending $50 to acquire a customer, you want to earn at least $150 from that customer over time.
Once you understand your numbers, you can plan your ad spend with precision. You’ll know exactly:
Let’s say you want to make $5,000 in profit this month, and your product has a 50 percent gross margin. That means you need $10,000 in sales. If your target ROAS is 2.5, you can spend up to $4,000 in ad spend to hit that goal. With those numbers in hand, you now have a roadmap for campaign budgeting, not just a shot in the dark.
Every ad platform has strengths. But if you try to use them all at once, you’ll burn through your budget without learning much. Instead, pick one or two that align best with your business model and customer behavior.
If you’re selling visually appealing products like apparel, skincare, or home goods, platforms like Instagram and TikTok can deliver strong returns – especially with the right creative. If you’re focused on high-intent buyers, Google Search and Shopping Ads are goldmines. And if you’re targeting professionals or B2B retail buyers, LinkedIn may offer surprising results.
Test channels strategically. Start with the one that matches where your customers spend their time and scale from there. The best platform for you is the one where your ideal customers are already shopping, scrolling, or searching.
One of the biggest mistakes retailers make is casting too wide a net. You don’t want everyone to see your ad – you want the right people to see it.
On Google, this means targeting high-intent keywords that signal buying behavior. Focus on terms like “buy,” “best,” “free shipping,” or product-specific searches. On Facebook, Instagram, or TikTok, you’ll want to dial in your custom audiences using demographic data, lookalikes, interests, and behavior.
Don’t forget retargeting. Most people won’t buy the first time they visit your site, but retargeting brings them back when they’re ready. Set up ads that follow people who viewed a product, added to cart, or engaged with your brand but didn’t check out.
The more relevant your targeting, the more efficient your spend and the higher your return.
Creative is the make-or-break factor in most e-commerce ad campaigns. You can have perfect targeting and the right product, but if your ad doesn’t grab attention in the first two seconds, it won’t convert.
Your creative needs to do three things quickly:
Use high-quality product photos or videos. Show your product in action. Highlight a clear benefit or solve a specific problem. Incorporate customer reviews or user-generated content to build trust.
For paid social, test multiple creatives at once – video vs. image, UGC vs. branded, short-form vs. long-form – and let performance data guide your iterations. On search platforms like Google, focus on copy that’s compelling and packed with relevant keywords. Test different headlines and descriptions to see what gets the best click-through rate.
Sending paid traffic to your homepage is a rookie mistake. You want every click to land on a page that’s designed to convert. That means fast load times, mobile optimization, and a clear call-to-action.
If you’re promoting a specific product, send users to that product page and not your full catalog. If you’re offering a bundle or a seasonal deal, create a dedicated landing page with copy, visuals, and layout tailored to that offer.
Remove distractions. Reduce friction. Make it stupid-easy for people to buy. The less effort it takes, the more sales you’ll see. And don’t forget to A/B test. Sometimes a simple tweak to your headline or CTA can double your conversion rate overnight.
Once your ads are live, your job isn’t done. In fact, this is where it really begins. You need to monitor performance regularly, looking at more than just the surface-level metrics.
Click-through rate (CTR) tells you how well your ad is capturing attention. Conversion rate shows how well your landing page is sealing the deal. ROAS tells you how profitable your campaign is. And CPA helps you compare efficiency across different products or audiences.
Watch for early indicators of success – or failure.
Treat your campaigns like living systems. Tweak, test, and improve them continuously.
Once you find a winning combination – an ad, offer, and audience that works – it’s time to scale. Increase your budget gradually while keeping an eye on performance. Scaling too fast can tank your results, so go step by step.
Duplicate high-performing campaigns to test new audiences or creatives. Experiment with upsells, bundles, or time-limited offers to increase AOV. Layer in email or SMS marketing to retarget paid traffic and drive repeat sales.
And just as importantly, don’t be afraid to kill underperforming ads. If something isn’t working after a reasonable test period, cut it. Your budget should be flowing to what works – not what you hope will work.
One of the biggest mistakes in paid advertising is chasing one-off sales without thinking about the bigger picture. Winning e-commerce brands think in terms of customer lifetime value.
If your first sale breaks even, that’s fine. (As long as you have a plan to turn that customer into a repeat buyer. ) You can use post-purchase emails, loyalty programs, and retargeting ads to bring people back.
At the end of the day, when you view paid ads as the beginning of a customer relationship – not the end – you unlock real long-term profitability. And at PPC.co, that’s where we want to help you! We offer industry-leading PPC management services for ecommerce and retail brands who want to stop wasting ad spend and start generating real ROI.
Contact us today to learn more!
