If you’ve done any kind of advertising through a Google Ads account, then you are already familiar with the Quality Score related to individual keywords.
That’s old news.
Did you know there is a lot more that goes on with Quality Scores if you do a little digging?
By understanding the intricacies of Google Quality Score, you’ll be able to improve your performance and see positive results.
But why should you care about Quality Scores? Here’s why:
Imagine you went into a library (remember libraries?) and asked for a book recommendation and the librarian just kind of gestured around and said, “any book.”
It would be frustrating and pointless and you’d probably never ask that librarian for recommendations ever again. No one could blame you.
We like things tailored to be relevant to our specific needs and interests. Similarly, Google prefers ads that are relevant to its users’ search queries. How do they know which ads are relevant? By the Quality Score the ads receive.
From your perspective as the advertiser, Quality Score matters because it is one of the two determining factors in determining ad rank.
A higher Quality Score means a higher ad rank and better results. Especially if you’re on a limited budget, increasing your Quality Score can mean optimized returns on ad spend. You’ll be able to beat out competitors with lower Quality Scores even if they have a higher CPC bid.
Who doesn’t like beating out competitors and saving money at the same time?
On the flip side, a low-Quality page Score can end up being detrimental to your account. It means lower ad rank which comes with less traffic and inferior return on investment.
If that doesn’t convince you of the importance of Quality Score, who knows what will.
So now let’s break down the many different kinds of Quality Score so you what’s what.
You didn’t think it would be simple, did you?
This is the standard Quality Score. Scored from 1-10, worst to best, it’s a measure of the performance of searches that are exact matches for your keyword.
The historic performance of a keyword will be the base of a keyword’s QS until it has crossed the impression threshold and achieved a significant number of impressions (thousands). At that point, its performance in your account specifically will then be key.
In your account you can view Quality Score, expected CTR, landing page experience, and ad relevance as well as historic versions of all these metrics. Use them as a guide to gauge the success of your campaign.
Don’t like what you see?
Make sure your keywords aren’t too specific. Consider loosening restrictive match types. Boost bids or budgets to increase your impression share. The numbers should help you decide what the right move is to start seeing better results.
An ad campaign always ends up being a complicated balancing act of many different plates. Sometimes one is going to have to require more attention than the rest but you want to be able to determine which one so you can act accordingly. Don’t want any plates smashing on the floor now do we?
Ad group Quality Score can help direct you to the areas that need attention and improvement in your campaign.
It’s easy to let a low keyword QS pull your eye but if it’s in an ad group with a high average and you have another ad group with a much lower, is it really the best use of your time to focus on that one keyword QS?
It’s up to you but something to think about.
Just like it sounds, the account-level Quality Score covers the historical performance of every keyword and ad in a given account.
The factors that will bring this QS down are many low QS keywords and low click-through rate ads that have performed poorly. Each additional keyword you introduce will also start at a lower Quality Score, compounding the problem.
Older accounts will fare better in account-level Quality Score and as such, it may take months for efforts to improve QS to take effect. Stick with it and the results will come.
Click-through rate is key to determining the ad-level Quality Score for ads in each of your ad groups.
An abundance of low CTR in your ad groups will lead to a low Quality Scores since Google will consider each ad in your score calculation.
If you want to boost this quality score, you can include Dynamic Keyword Insertion (DKI) in your Search Network campaigns. This can improve the click-through rate by making ads look more relevant to users’ searches.
It shows the exact search in the ad (if within the ad character limits) making it a potentially useful tool. Still, watch out for ads with high CTR but low conversion that could be hurting your ROI.
The landing page. It’s like the foyer of your website. The first impression you make on viewers will very likely determine how the remainder of the interaction proceeds.
So make sure you aren’t putting ugly wallpaper in your foyer, okay?
A quality landing page is important to Google because it shows a website is useful and easy to navigate, just like users want. It should be important to you, too, because it can be a key way to transform viewers into customers,
The landing pages Quality Score will tell you if there’s a problem with your landing page and you should take that seriously. It’s not openly available, but you can find it by hovering over the speech bubble for a keyword’s QS.
Real people will be evaluating your landing pages multiple times so think of what you would score well if you were them and try to include those things.
The Display Network Quality Score isn’t the same as those on the Search Network.
Your Display Network QS is tied to the bidding option you chose. A campaign utilizing the CPM model will have a QS based on landing page quality. A CPC bidding-based campaign will have a QS that factors in landing page quality but also the historical CTR of the ad.
That’s all to say that some trial and error is the right move here.
You can improve your CTR by experimenting with image ads and responsive ads and their placement. Once you find the right ads on the right sites, your score and your success will improve.
For easier management, separate your Display Network campaigns from your Search Management campaigns.
Google says that mobile Quality Score is calculated the same way as any device platform. One minor difference, though, is that the distance between the business and the user is taken into consideration, when possible.
Again, separation can be helpful. Separating a campaign that targets all devices into mobile and desktop campaigns may increase your Quality Score. If nothing else, it might give you some greater insight into each Quality Score.
And that’s all the different types of Quality Scores. A breeze, right?
There’s a lot to know about Quality Scores but somehow there’s just as much that you shouldn’t know or believe, anyway. Don’t get caught up in any of the following misconceptions about Quality Score:
You would think this is true but Google will adjust according to differences in ad position.
Since Google doesn’t want a self-reinforcing cycle where ads with high positions naturally have a higher click-through rate and thus get a higher Quality Score and rank higher and so on and so on, their formula breaks this up.
This was mentioned earlier but these Quality scores are independent of each other. One decreasing won’t pull the other down and likewise, one increasing won’t pull up the other.
The criteria are different and the networks are, too. Focus on each of them separately based on the factors that control them. It’ll save you some headaches.
Your Quality Score doesn’t go down just because you pause ads or keywords. It doesn’t affect the QS at all because that’s based on performance.
The ads aren’t active so they’re no performance to be graded on and make the Quality Score decrease or increase. It gets paused, too.
Here’s a list of things you should do to avoid or improve a low-quality score
Speaking of account audits, you may need a professional to help you will all this.
If, after reading this article, you’ve decided that dealing with your Quality Score is simply too much to handle, no one could blame you.
For that very reason, there are companies full of people who spend their time handling Quality Score and other ad campaign features for you.
One of those companies (the best of them, if we do say so ourselves) is PPC.co.
Let us handle all of your Google Ads management so you can stick to what you do best: running your business and keeping your customers happy.
Get in contact with us today to get a free, comprehensive pay-per-click audit and advertising assessment.
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Pay-per-click (PPC) advertising isn’t an optional marketing accessory – it’s a serious tool for law firms that want measurable results fast. Whether your practice areas involve personal injury, criminal defense, family law, federal crimes, or estate planning, PPC gives you access to leads who need your services now. But throwing money at Google and Facebook without a plan will only drain your budget. If you’re tired of seeing competing law firms outrank you, this guide is for you.
Let’s explore the 10 key aspects of PPC campaigns that will bring you paying clients without wasting your ad spend.
PPC only works if you get the foundation right. That means finding keywords and phrases that your ideal clients type into search engines when they need help. If you choose the wrong keywords, you could end up wasting your ad spend fast. Law firm PPC is highly competitive and one of the most expensive PPC markets around. Small mistakes can cost a lot of money.
To get this done, use keyword research tools like Google Keyword Planner, Google Autocomplete, and Semrush to get a list of 30-50 keywords related to your location and practice area.
Remember that PPC keywords will differ from general keywords used to get traffic to your website. You’re paying for each click, so for PPC, you only want to target keywords that indicate the user is likely to become a paying client. High-intent keywords are the ideal target, like “DUI attorney” or “drug charge defense attorney.” These phrases indicate the user is facing charges and needs an attorney now.
Use long-tail keywords related to your practice areas. These are phrases like, “how to beat a DUI charge in [state],” “how much does a child support lawyer cost in [county]?,” and “what should I do after being arrested for [offense]?”
Long-tail keywords are less likely to be cannibalized by your other paid ads, AI-generated summaries, and featured snippets. They’re also more likely to send you hot leads who become clients.
When a user searches for the phrase “how to beat a DUI charge in California,” the algorithm will know the user’s zip code, and will serve them ads for local DUI law firms who have successfully optimized their ads for DUI-charge-related phrases.
Avoid generic keywords, like “lawyer in [city].” While there’s a possibility someone searching for a generic lawyer might need your services, there’s also a chance they’re looking for someone outside of your practice areas. It’s not worth wasting ad spend to find out.
Understand that optimizing your ads for certain searches doesn’t necessarily mean using those exact words in your copy. For example, to optimize for the search “DUI attorney near me,” you’d use the phrase “DUI attorney” and include locations by city name, county, or zip code. You don’t need to include the words “near me” because ad algorithms interpret those words as a command to return local results. Google is good at discerning intent from searches.
Your PPC ads should direct users to a specific landing page created just for that ad. Don’t send people to your home page because it will make conversions harder. Home pages are too generic and will break the user’s sense of continuity and flow.
Each landing page should be specifically relevant to the user’s search query. For example, if your ad talks about services related to divorce, clicking should send users to a web page that outlines your divorce-related services.
Most attorneys create one page for every practice area and send paid ad clicks to those pages. This strategy is good since it serves visitors regardless of their origin. However, in order to track PPC ad conversions, it helps to have landing pages that don’t show up in search results and only get shown via ads. All you need to do is make a copy of your practice area pages, give them friendly URLs, and use them for your ad destinations.
A good landing page will encourage the user to call your law firm right away. To accomplish this, you need the following elements:
Your landing pages serve one purpose: to get users to call your law firm. With that in mind, make sure your phone number is visible on every page above the fold, preferably in your header. To make it clickable use the following markup:
<a href="tel:1234567890">(123) 456-7890</a>
Use this markup for every instance of your phone number throughout your website so mobile users can click to call. This seemingly small convenience will get you more leads.
People need a reason to trust you, so include client testimonials, previous settlement wins, Google and Trustpilot reviews, and links to your Avvo or Martindale profile.
Your copy should aim to convert clicks into leads that either contact you via phone, a contact form, or chat bot. Don’t be wordy – mention your specialty, location, what makes you different, and instruct people to contact you now. For example, your drug charge landing page might state you have 20+ years of experience and that you offer free consultations. Copy doesn’t need to be long to be compelling. For law firms, shorter is better – people don’t have time to read an essay when they’re just trying to get help.
Your CTA should be visible above the fold and on every page throughout your website. It should be clear, short, and direct. For example, tell visitors to call you for a free case evaluation.
Paid ads only work when you’re willing to spend money. If your daily budget isn’t high enough, your ads won’t get served to many people. To increase your impression share and therefore increase ad visibility, you need a good ad Quality Score and a decent budget. Higher bids can push your ads into favorable positions, which can increase your click-through rate (CTR) and generate more conversions.
Legal keywords can cost more than $100 per click, so you need to invest in your ads. However, if you’re doing ads on your own, start with a conservative budget and ramp up once you identify the campaigns that are converting. If you’re working with a reputable PPC agency, you can go all-in from day one without worry.
Even though lawyers typically pay more per lead than other industries, PPC ads are still considered a low-cost, effective form of marketing. Compared to other options, paid ads are cost-effective and excellent for capturing relevant leads immediately. As long as your ads are running, you’ll get clicks to your website.
When you identify your high-performing ads, cut the fat and pause keywords or ads that are underperforming and reallocate that money to your winners. PPC ads need to be managed weekly to ensure optimal performance.
The time your ads run matters; not every hour in the day is equal. There’s no need to advertise 24/7 unless you’re going to answer calls at 3:00 a.m. People might call you, get your voicemail, hang up, and call someone else in the morning. Even if you have a contact form on your website, someone who is stressed out and facing serious criminal charges may not go back to your site to look for an alternate way to contact you. They’ll go to bed and search for someone else in the morning.
So, what are the best hours to run ads? Most law firms see the most conversions during business hours and early evenings, so that’s when your ads should run in local time. Schedule your ads to run during peak hours for mobile searches. This is easy with Google Ads. To avoid paying for junk clicks, turn off your campaigns on holidays, weekends, or hours you aren’t available unless you have someone ready to take calls.
Location targeting is how you’ll get better conversions. You only want people in your local service area to see your ads, but you need to tell the ad platforms where you want your ads to be served.
Target high-value zip codes based on income, need, and proximity. If you work on a contingency basis, you might want to target people regardless of income since you’ll get paid if and when you win their case. However, if you don’t work with contingency fees, you need to be specific about your targets.
It’s equally important to exclude irrelevant locations from your ads. If you notice you’re getting clicks from neighboring states or areas you don’t serve, set your negative geotargeting rules to block them.
To get more clicks from relevant leads, use location-specific copy in your ads. Mention your city or county in the ad headline to catch people’s attention.
Negative keywords are your secret weapon for reducing wasted ad spend on irrelevant clicks. Add negative keywords that would indicate a user is not searching for actual legal services. For example, standard words like “free,” “pro bono,” “advice,” “template,” “blog,” “forum,” or “DIY” are a good place to start. People searching for these words are unlikely to become paying clients.
Other negative keywords to include are phrases and words that:
· Indicate a person is just looking for information or resources, but they don’t need a lawyer
· Are related to legal areas outside of your practice areas
The back end of your PPC platform will track clicks, but you need to track leads. The easiest way to do this is by hiring a PPC agency to manage your entire campaign from top to bottom. However, if you’re running ads in-house, here are some tracking strategies:
· Use call tracking software. You need to know which ads are generating calls. Tools like CallRail and WhatConverts will show you exactly where your calls are coming from.
· Tie form submissions to campaigns. If you just collect general form data, you won’t know where people came from. Connect each form to the ad group or keyword so you can track clicks and conversions.
· Ignore vanity metrics. A high click-through rate doesn’t mean much if you’re not getting conversions. Focus on cost per lead and cost per signed case. If your CTR is exceptionally high compared to conversions, adjust your campaign until you get better results.
Remember that you can’t improve what you don’t track.
While some people will call right away, not everyone looking for legal help will convert immediately. People facing criminal charges are more likely to make immediate phone calls, but when the matter isn’t urgent, people tend to research their options for a bit. This is where remarketing comes into play.
Remarketing ads help you convert more leads by targeting individuals who have already interacted with your ad or website, keeping your law firm at the top of their mind. You can customize your ad based on the web pages they visited for an even more personalized experience. However, you should limit the frequency so your ad doesn’t follow them for weeks or months.
Google Ads Assets are one of the most under-utilized PPC features, but they’re packed with power that can help you generate more high-quality clicks that convert to leads. The most useful assets for law firms include:
· Lead form assets. If you want to advertise during non-business hours, lead form assets will allow users to fill out a form directly within the ad, skipping the landing page completely. This will allow you to gather leads after hours without disappointing users when you don’t answer the phone.
· Location assets. This will display your physical address, hours, phone number, and map with your ads, including on YouTube. You’ll need a Google Business profile to set this up.
· Call assets. This allows users to call you directly from an ad. It displays a click-to-call button for mobile users, and displays your phone number for desktop users. This only works on the Google Search Network.
If you want to enhance your Google Ads performance, Ads Assets are essential.
PPC isn’t something you want to wing, especially when each click can cost $100 or more. If you’re not getting leads, you need a better strategy. Managing legal PPC campaigns requires a lot of time, constant optimization, and a solid understanding of how to attract leads that will become clients. That’s where a PPC agency becomes your competitive advantage.
At PPC.co, we help law firms build high-performance PPC campaigns that convert clicks into paying clients. If you’re tired of wasting your money and want results you can see, contact us today for a free consultation. We won’t just bring you traffic – we’ll get you qualified leads who need your help now.
When this apartment complex client partnered with PPC.co, their goal was clear: generate more qualified leads through Google Ads. In just 60 days—from January to March 2025—we transformed their paid acquisition performance. Total conversions more than tripled, jumping from 10 to 32, while the overall conversion rate soared by over 300%. At the same time, we drove down the cost per conversion by 44%, delivering significantly more leads at a much lower cost.
By strategically combining Performance Max and high-intent Search campaigns, we not only increased lead volume but improved overall efficiency and ROI. This rapid and measurable improvement underscores the value of data-driven optimization and expert campaign management.
This case study is a testament to what can happen when a well-structured campaign meets expert strategy and continuous optimization. Whether you're launching a new property or looking to boost occupancy in a competitive market, PPC.co delivers real results—fast.
Ready to grow your leads and lower your cost per conversion?
Contact us today to schedule a free audit and discover how we can help you achieve similar results.
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