Transferring the ownership of a Google Ads account can be a hassle, especially for managers who have so much on their business plate. In addition, it can cause a nuisance both for the business owners and the clients as well.
However, if the process is carried out efficiently, it can add value for your client. And this is especially true if you get the job done right the first time of asking.
In addition, this can lead to a stronger mutual relationship between your PPC agency and your clients. Keep reading as we elaborate:
Did you know, an average person is estimated to encounter over 10,000 Ads every single day
One of the most significant advantages of taking over a client’s existing Google Das account is that there is already something you can work on.
It does not matter how bad the existing ad campaign is. Taking over an existing Google Ads accounts gives you a foundation to work from.
When you take over a client’s Google Ads account and start working on it, there’s always a protracted bedding-in period where you align everything according to your way.
Unfortunately, you may get impatient when you don’t know where to start. However, it is integral to remember that it’s all about your relationship with the client.
Before jumping into managing a client’s Google Ads account, the first thing you need to consider is that it’s all about business-client relationships.
In agencies, you cannot build successful relationships with your clients before learning the ins and outs of account management.
However, the steps listed above will help you build successful, long-term relationships with your clients.
You may wonder that you can impress your client with your initial setup, but this is a common mistake every beginner account manager makes.
Your client will not appreciate all the changes to the old campaign because all they seek are positive results.
Therefore, your client pays you to get positive results without making specific changes to the initial campaign.
But this doesn’t mean that you can’t and shouldn’t make any changes. If you think that your client’s initial campaign requires specific changes to make it better, go for it.
However, if the existing campaign is decent enough, you should not make any changes to impress your client.
The most important step o add value to your client is learning everything about their business.
While understanding the products and services of your clients is equally beneficial, understanding the long-term goals of your clients is way more important.
Ask yourself these questions. Does my client want to go public? Do they want to expand their business to specific demographics and markets shortly?
How does your client perceive the industry landscape? You can better understand the context your client is working on by putting up Google alerts for your client’s brand and that of their competition.
Moreover, you can conduct annual business reviews to illuminate the previous and current goals. Additionally, it will help you elucidate previous strategies that you can still implement.
Tracking is one of the most crucial things you must advocate for. However, when you start a new campaign, always set a specific goal for for-profit and other metrics you need to achieve.
Tell your client that their campaign ad needs to run for at least seven days with the entire tracking installed. This will give you an idea of what the campaign is doing and see which parts should be kept.
Before installing tracking when running campaigns, you may have occasionally received calls from angry clients complaining about decreased leads and sales soon after you launched a particular campaign.
There may have been times where you saw increased conversions and sales from the new campaign, but due to a drop in another source of marketing, it may have made it seem like you were responsible for the decline in leads.
Hence, make sure you take steps to avoid these situations in the future. For instance, installing tracking before launching the new campaign will help you back up your statements when you argue with a client.
For instance, you have been running your campaign for a while b just making minor changes. Yet, you have an excellent overall campaign with essential metrics.
However, you notice that a PPC manager changes your campaign’s bidding, structure, and metrics. Therefore, the algorithm of Google Ads will take time to examine whether these new changes will be effective or not.
While you should have the same score as before, even after making a few changes, Google tends to lose a substantial amount of money if your new campaign is not as good as before.
In addition, there may be a possibility that your audience will click on lesser expensive Google ads. Therefore, if you are planning to make a certain amount of changes to your campaign, make sure you roll them out over tie instead of making those changes all at once.
When relaunching your client’s new campaign, make sure you change the bidding according to the new and existing data. Do not take extra time to rethink whether a specific keyword will receive a higher bid.
Although your client’s old Google ads will not last them much longer and new Google ads will take over, the previous ads may control and enable you to troubleshoot.
Changing the keywords or the entire ad completely may not give you an idea about the source behind a particular problem when the CTR, conversion value, and conversion rates show a significant drop.
Nevertheless, old Google ads can have a substantial impact on the results of your new campaign.
You must reuse your client’s negative keywords list. There are chances your client may have done in-depth negative research for keywords that hold much value for your new campaign.
However, you must avoid copying and passing the entire list as it is. It may deteriorate the performance of your ad if it has a vast range of negative keywords.
Instead, use as much of the existing data, and negative keywords list you think will be enough for your campaign but do not overdo it.
Research shows that 68% of online experiences start with a search engine that has high-quality keywords.
Every beginner Google Ads accounts have used broad match for many years with little success. However, there have been cases where specific campaigns have performed better just using broad match.
Google conducts checks on quality keywords for broad match. Ultimately, this means that if you put a broad match keyword, Google will decide whether it is relevant enough.
Therefore, if you open a clint’s Google ads account that has good quality broad match keywords, be considerate when including broad match keywords because it is unpredictable whether you will get the same results or not.
When managing a client’s Google Ads account, make sure to communicate on daily, weekly, or monthly reports.
For instance, if your bid modifier for a specific location produces a higher ROI, send your client an email right away.
Communicating with your clients ad keeping them updated is key to building successful, loyal relationships.
Keeping your clients in the loop will build trust and prevent them from wandering into their accounts, making assumptions about how well the advertiser is handling the account.
However, some clients can be challenging to deal with, and once they are disappointed with something, it gets tough to turn things around.
Sending performance reports to your clients is a great way to keep them I the loop. Additionally, make sure you grant them full access to any services or tools you use to run the campaign.
For example, PPC accounts and site analytics. Finally, staying clear ad transparent with clients is a great way to build trust.
Clients can explore the tools you use to understand better how you are making things work.
It is essential to openly discuss the goals and expectations of your campaign with the client. Hear out what your client expects from the campaign and present them with suggestions accordingly.
Remember, the conversation needs to be honest. It is terrific to lower the expectations of your client. However, it is better to tell them everything honestly when setting goals for the campaign rather than justifying why it performed a certain way later on.
Don’t let your clients get locked into unrealistic goals. Instead, explain the entire process of investigating and researching the account to your client.
The client may have higher expectations, assuming that you will quickly take over the account that the previous marketer left. Ence, it is essential to elucidate your approach towards the campaign.
It is essential to address that every client is different. For example, you may b appointed by an organization with an entire marketing team to lend a little helping hand.
On the other hand, a single person could also hire you to help them with their campaign. In both cases, do not leave your creativity behind.
You may likely have a better idea for the client’s campaign to move their marketing strategy to the next level.
It would help if you spent extra time on keyword research. You must know what keywords perform better and generate the majority of your results and conversations.
Moreover, it is vital to address keywords that you think are hurting the performance of your campaign. Conduct extensive keyword research.
Remember, there’s always a possibility of valuable keywords that the old agency could not target.
Every time you get a new client, you have a fresh opportunity to begin from. A new client means you have a new and better chance to generate revenue for your advertising agency or you as a marketer alone.
Moreover, it can provide you with a unique learning experience as a marketer.
However, it can be hard to manage things when taking over a client’s Google Ads account. For example, picking up a campaign that an old PPC marketer left can be a hassle. This is especially true if they violated terms of service (even unwittingly) and got the client’s Google Ads account suspended.
Take your time to understand the intricacies of the new account. It is essential to maintain a good relationship with your client to run the campaign successfully.
Follow the steps above to effectively manage a new Google Ads account and take your marketing portfolio to the next level!
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When you’re a plumber relying on a steady flow of leads to be profitable, it’s not enough to get your leads through word-of-mouth alone. That may work if you’re only a two-person team, but if you plan to grow your business, you’ll need to start marketing your services, specifically with PPC advertising.
Pay-per-click (PPC) ads are a beneficial form of advertising, but they can be a source of leads or a money pit for plumbers. When done right, PPC helps plumbing companies generate targeted leads looking for services, but poorly-crafted PPC campaigns can burn through a budget without results. The good news is with smart targeting, strategic bidding, and continual optimization, plumbers can generate qualified leads at a cost that provides a positive ROI. Here’s how pay-per-click (PPC) advertising is done for lead generation for plumbing businesses.
The biggest mistake plumbers make is targeting a broad area rather than a specific local area. Hitting your target audience by demographic and location will be critical to be most efficient in your PPC ad spend. Even when your company serves customers throughout several counties, you’ll want to create ad campaigns that target each individual city or county. If your ads are reaching people outside of your service area, you’re paying for clicks that won’t turn into paying customers.
An easy way to prevent this problem is to use location targeting inside of your PPC account to set your target location by zip codes, cities, or a custom radius around your main location. This will ensure your ads will only be seen by leads you can actually convert.
You’ll also want to explicitly exclude areas you don’t serve. For example, you might serve a whole county with the exception of a couple cities or neighborhoods because of traffic congestion or licensing issues. Make sure to add these locations as exclusions in your ad campaign settings to avoid wasting money.
The keywords that will bring you the best leads are keywords that signal high intent to purchase. This includes terms like “emergency plumber near me,” “24-hour plumber,” “toilet overflowing fix,” or “fix for busted pipe.” The people who search for these terms aren’t just casual browsers. They’re people who need a plumber immediately.
This type of expert keyword research isn't necessarily rocket science, but it's critical for your rankings in search engine results pages.
Prioritize these keywords and increase your bid to capture more of these leads.
Avoid using the kinds of keywords that will attract people who aren’t likely to hire you for plumbing services. For example, terms like “DIY toilet repair” or “how to fix (fixture)” will rarely lead to calls. People who search for these phrases are usually just looking for ways to fix their own problem, so filter them out.
When people need a plumber, they want to call and get someone out fast, especially if their basement is flooding or they’re dealing with a busted pipe in the house. Google offers call-only ads that let users tap to call you immediately from search results rather than click to visit your website, where they’d need to search for a way to contact you. This ad type alone will increase your conversions.
It’s crucial to use ad tracking tools like Google’s call forwarding or third-party platforms that track which ads generate your phone calls. Knowing what ads are driving your best leads will help you do more of what works and eliminate what doesn’t.
Since most leads will want to call you immediately, only schedule your ads to run when you’ll be available to answer the phone. If you don’t offer 24/7 emergency services and don’t answer your phone at 2 AM, don’t schedule your ads to run until the start of your business day.
Depending on your location and services, you might get more calls on weekdays or weekends. To find out your peak, check your reports to see when you’re getting the most calls and then adjust when you run your ads based on your actual performance data.
Don’t create complicated, wordy ads. Use simple, clear, and direct headlines that speak directly to the problems your leads may be dealing with. They’re going to be drawn to ads that promise to help them with real problems. For example, write headlines like “Broken water heater? Get 24/7 help,” “Clogged drains fixed fast,” and “Overflowing toilet? Get help now.”
In your ad copy, it helps to use location-specific phrases. For example, you might write “Serving Phoenix homes since 2001.” Doing this helps build trust and establishes relevancy.
For Google Ads that send visitors directly to your website, you’ll need to optimize your landing pages for conversion. The following elements are essential:
· Landing page copy that matches your ad. To create a seamless experience, don’t send leads to your home page. Send them to a landing page that matches your ad. For example, if your ad targets people with a clogged drain, ensure your landing page speaks to people with a clogged drain.
· An easy-to-find phone number. Your phone number should be readily visible on every page of your website, including all of your landing pages. The ideal place is in the top right corner of every page header.
· A click-to-call button. It’s easier for mobile leads to click to bring up your phone number in their dial pad rather than forcing them to write down a phone number they’ll need to then dial.
· A call-to-action (CTA). Leads need to be told what to do. Be direct and tell them to call you now for an estimate or to schedule a service call.
Your search ads will only bring you potential leads. Your landing pages are responsible for converting potential customers into paying customers.
To maximize your ROI without wasting money, you’ll want to set a realistic daily budget and scale it only when you know you’re ready. Most local service providers stick with a $10-$50/day budget, but it depends on the industry and your location.
Over time, you’ll find that some campaigns are working better than others. A varied performance can be caused by a variety of factors, and you’ll need to take a close look before making any changes. For example, underperforming keywords and plumbing ads that don’t get many clicks should be paused. However, if your ads are getting clicks, but limited conversions, you’ll want to tweak your landing page copy and/or your offer.
Sometimes irrelevant keyword searches will display your ads, so if you can come up with a list of keywords related to services you don’t provide, you can limit where your ads show up. For example, if you don’t offer sewer camera inspections, make “sewer camera” a negative keyword. If you don’t service septic systems, make “septic” a negative keyword. Doing this will prevent clicks from irrelevant leads.
Local Service Ads appear at the top of Google’s search results above the typical PPC text ads and organic listings. LSAs are pay-per-lead, not pay-per-click, which makes them even more profitable. With LSAs, you only pay when a lead contacts you directly through your ad, either by calling you or messaging you. This is a much safer way to manage your ad spend and generate qualified leads. It’s also an easier way to capture bottom-of-the-funnel leads who need emergency plumbing services.
To set up these ads, head over to Google’s LSA page and click “get started.” You’ll be prompted to go through the setup process, which includes confirming your business eligibility. To complete the process, you’ll need your business license, general liability insurance proof, and at least one Google Business Profile with positive reviews. The system will then ask you to choose the zip codes or cities you serve, list the types of services you provide, and set your weekly budget. Once you submit the form and pass Google’s screening process, you’ll start showing up in results for searches related to your business.
Try to get as many positive reviews on your Google Business Profile as possible since businesses with better reviews tend to rank higher with Local Service Ads. Also, keep in mind that Google tracks your response times, and the faster you reply, the better placement you’ll get. Unlike PPC ads, you can request refunds from leads that aren’t relevant, like leads requesting the wrong services or who are outside your service area.
It’s important to take advantage of these ads because it’s an easy way to get your business listed at the top of search results pages when people search for terms like “plumber near me.” It’s easier than waiting months for SEO to kick in, and it will bring you immediate leads. People will see your reviews and your Google Guaranteed badge, which will boost your credibility.
Getting your business verified by Google will give you a green checkmark next to your business name in your Local Service Ads. It tells customers that Google has personally verified your business, you’ve passed a background check, your insurance has been verified, and Google Ads will back your services with up to $2,000 in reimbursement if a customer isn’t satisfied with your services.
Getting this badge can boost your visibility and credibility, which can get you more clicks, leads, and paying customers. It will also help you rank higher in the list of LSAs.
To get this green checkmark, you need to get approved for Google LSAs. Once you’re approved for LSAs, you’ll get the “Google Guaranteed” checkmark badge automatically. Just make sure you renew your insurance policy on time, maintain a high review rating, and keep responding to leads quickly. If you don’t maintain these things, Google Ads might remove your badge.
You can’t improve what you don’t track. Track your critical metrics, including call tracking, form tracking, and chat tracking. Run regular reports and check in with your ad campaign performance on a regular basis. It will take a little bit of time to gather enough data to make informed decisions, but the sooner you catch underperforming ads, the sooner you can make necessary changes.
It’s important to split test ads to see what elements drive the most conversions. Split testing, also called A/B testing, is where you run two nearly identical ads, but with one small difference between them. The difference could be a headline, colors, an image, the main copy, or the CTA. Once you run the ads long enough, take the winning ad and change one more element to test. Repeat this process by changing just one element at a time to see which version performs better. Use Google keyword planner to help navigate this. When done correctly, your clicks should increase over time.
Getting satisfied customers to review you is crucial, and as previously discussed, it can impact how your Local Service Ads show up. Reviews can also impact how you show up in the Local Pack. The more high-quality, genuine, recent reviews you have, the more likely you are to show up in search results. You’re also more likely to get clicks.
Positive reviews act as social proof that helps customers choose which business to call. You could have the best ad copy in the world, but if your competitor has 150 five-star reviews and you only have 6 reviews from 2019, customers will choose them over you.
It’s easy to get clicks, but getting real leads from search engines– the kind that book your plumbing services – takes work. For plumbers, a strong PPC strategy can make the difference between getting steady jobs or wasting cash. By targeting high intention search terms, targeting narrow service areas, and optimizing your ads, you can create high-performing ads that deliver real results without burning through your marketing budget.
Lead generation is critical for your plumbing business, but when done without a positive return on investment, it's foolish.
Whether you’re new to PPC ads, or you’re tired of wasting money on ads that don’t generate calls, we’d love to help you get real results. Our PPC experts specialize in helping local service businesses in the plumbing industry just like yours attract high intent plumbing leads, reduce wasted ad spend, and grow predictable revenue.
Contact us now for a free evaluation for your lead generation strategies, PPC campaigns and search engine optimization services – we’d love to help.
Pay-per-click (PPC) advertising is the lifeblood of modern digital marketing, a finely tuned machine designed to separate serious advertisers from those who enjoy setting their money on fire. At its core, PPC is about buying attention—whether it’s from Google Ads, Facebook (or should we say Meta?) Ads, LinkedIn’s overpriced clicks, or whatever ad network is currently promising “unprecedented results.” The trick, of course, is making sure that the attention you’re paying for actually turns into conversions, and not just a collection of clicks that lead nowhere.
This guide is for marketers who already know the basics and are ready to squeeze every last drop of ROI from their PPC campaigns. If you’re looking for a “Beginner’s Guide to Google Ads,” this isn’t it. But if you’re tired of watching your ad spend disappear into the void and want to start running PPC like a ruthless efficiency machine, read on.
There’s nothing quite as tragic as a PPC campaign with no clear objective. Running ads without goals is like throwing darts blindfolded—sure, you might hit the board occasionally, but mostly you’re just making a mess. Before you even think about setting up a campaign, define what success looks like. Are you driving leads? Pushing e-commerce sales? Increasing brand awareness (ugh, we’ll get to why that’s usually a waste of money later)? If your goal is just “more clicks,” congratulations—you’ve just fallen for the ultimate PPC scam: paying for traffic that doesn’t convert.
Every campaign should have a quantifiable, measurable outcome tied to business KPIs. That means actual revenue, leads that don’t ghost you, or at the very least, cost per acquisition (CPA) that doesn’t make your CFO break out in hives.
Google Ads is the undisputed king of PPC, but let’s not pretend it’s the only game in town. Depending on your audience and objectives, Meta Ads (Facebook and Instagram) can still be a goldmine—if you’re willing to put up with Meta’s ever-changing rules and the occasional algorithmic meltdown. LinkedIn Ads? Great if you enjoy paying $12 per click for someone who will never fill out your lead form.
And then there’s the rising trend of alternative ad platforms. TikTok Ads are fantastic if you’re targeting Gen Z and have the budget to experiment. Microsoft Ads (formerly Bing Ads) may be the underdog, but they offer cheaper CPCs and a surprising number of high-intent users. If you’re in e-commerce, don’t ignore Amazon Ads—they print money for sellers who get their targeting right.
Google would love for you to just use broad match keywords and let their algorithm “figure things out.” Spoiler alert: this is a terrible idea. Broad match means your ad could show up for searches so unrelated to your business that it’s practically performance art.
Instead, focus on high-intent keywords—the ones that indicate users are actually ready to buy. Long-tail keywords often convert better because they signal more specific intent. The goal is not just to drive traffic, but to attract users who already have their wallets half-open.
Want to know what works? Look at your competitors. Tools like SEMrush, SpyFu, and Google’s Auction Insights let you see what keywords they’re bidding on, which ones they’re ranking for, and—most importantly—where they’re burning money so you don’t have to.
If a competitor is bidding on specific high-intent keywords, that’s your signal to investigate. Either they’re seeing a positive ROI, or they’re making an expensive mistake that you can learn from. Either way, it’s free intelligence.
Great PPC ads aren’t just about catchy headlines—they’re about aligning with search intent, making a compelling offer, and convincing users that clicking your ad is the smartest decision they’ll make today. A well-optimized ad uses clear, persuasive language with a direct CTA, because vague CTAs like “Learn More” are about as useful as a screen door on a submarine.
A/B testing is non-negotiable. Your gut instinct is probably wrong, so test different headlines, CTAs, and descriptions to see what actually drives conversions. If you’re not actively testing, you’re just guessing.
You have about three seconds to convince visitors that they made the right choice clicking your ad. If your landing page loads slowly, looks like it was designed in 2008, or makes users hunt for the CTA, they’re gone.
Your landing page should have a singular focus: conversion. That means no distractions, no unnecessary links, and definitely no autoplay videos that scare people away. A strong landing page aligns perfectly with the ad copy, ensuring a seamless experience from click to conversion.
Nothing kills conversion rates faster than misleading ad-to-landing page alignment. If your ad promises “50% off running shoes” and your landing page is a generic homepage with no mention of that discount, expect a bounce rate that makes your campaign ROI cry. Every landing page should reinforce the ad message, use clear headlines, and make it painfully easy for users to complete the desired action. If a user has to think, they’re already gone.
If you’re still using manual CPC bidding across all campaigns, congratulations—you’re officially working harder, not smarter. Google’s automated bidding strategies have their place, but blindly trusting the algorithm is like handing your credit card to a stranger and hoping for the best.
Smart bidding, when done correctly, can optimize conversions and lower CPA, but it requires constant monitoring. Target ROAS (Return on Ad Spend) and Maximize Conversions can be effective, but only if you have historical data to feed the algorithm. If you’re running a new campaign, manual bidding still gives you more control.
Running PPC without proper tracking is like driving blindfolded and hoping you’ll reach your destination. You need to track not just clicks, but actual conversions, customer lifetime value (CLV), and return on ad spend (ROAS). Google Ads’ built-in tracking is decent, but combining it with Google Analytics, heatmaps, and call tracking will give you a full picture of what’s working.
Scaling PPC isn’t as simple as increasing your budget and watching conversions skyrocket. If you scale too fast, you’ll tank your ROI. The right approach is incremental scaling—gradually increasing spend while monitoring CPA and conversion rates. If your CPA starts climbing faster than your revenue, it’s time to reassess. And if your PPC manager insists that “everything is going great” while your ROAS tells a different story? It might be time for a new PPC manager.
