Transferring the ownership of a Google Ads account can be a hassle, especially for managers who have so much on their business plate. In addition, it can cause a nuisance both for the business owners and the clients as well.
However, if the process is carried out efficiently, it can add value for your client. And this is especially true if you get the job done right the first time of asking.
In addition, this can lead to a stronger mutual relationship between your PPC agency and your clients. Keep reading as we elaborate:
Did you know, an average person is estimated to encounter over 10,000 Ads every single day
One of the most significant advantages of taking over a client’s existing Google Das account is that there is already something you can work on.
It does not matter how bad the existing ad campaign is. Taking over an existing Google Ads accounts gives you a foundation to work from.
When you take over a client’s Google Ads account and start working on it, there’s always a protracted bedding-in period where you align everything according to your way.
Unfortunately, you may get impatient when you don’t know where to start. However, it is integral to remember that it’s all about your relationship with the client.
Before jumping into managing a client’s Google Ads account, the first thing you need to consider is that it’s all about business-client relationships.
In agencies, you cannot build successful relationships with your clients before learning the ins and outs of account management.
However, the steps listed above will help you build successful, long-term relationships with your clients.
You may wonder that you can impress your client with your initial setup, but this is a common mistake every beginner account manager makes.
Your client will not appreciate all the changes to the old campaign because all they seek are positive results.
Therefore, your client pays you to get positive results without making specific changes to the initial campaign.
But this doesn’t mean that you can’t and shouldn’t make any changes. If you think that your client’s initial campaign requires specific changes to make it better, go for it.
However, if the existing campaign is decent enough, you should not make any changes to impress your client.
The most important step o add value to your client is learning everything about their business.
While understanding the products and services of your clients is equally beneficial, understanding the long-term goals of your clients is way more important.
Ask yourself these questions. Does my client want to go public? Do they want to expand their business to specific demographics and markets shortly?
How does your client perceive the industry landscape? You can better understand the context your client is working on by putting up Google alerts for your client’s brand and that of their competition.
Moreover, you can conduct annual business reviews to illuminate the previous and current goals. Additionally, it will help you elucidate previous strategies that you can still implement.
Tracking is one of the most crucial things you must advocate for. However, when you start a new campaign, always set a specific goal for for-profit and other metrics you need to achieve.
Tell your client that their campaign ad needs to run for at least seven days with the entire tracking installed. This will give you an idea of what the campaign is doing and see which parts should be kept.
Before installing tracking when running campaigns, you may have occasionally received calls from angry clients complaining about decreased leads and sales soon after you launched a particular campaign.
There may have been times where you saw increased conversions and sales from the new campaign, but due to a drop in another source of marketing, it may have made it seem like you were responsible for the decline in leads.
Hence, make sure you take steps to avoid these situations in the future. For instance, installing tracking before launching the new campaign will help you back up your statements when you argue with a client.
For instance, you have been running your campaign for a while b just making minor changes. Yet, you have an excellent overall campaign with essential metrics.
However, you notice that a PPC manager changes your campaign’s bidding, structure, and metrics. Therefore, the algorithm of Google Ads will take time to examine whether these new changes will be effective or not.
While you should have the same score as before, even after making a few changes, Google tends to lose a substantial amount of money if your new campaign is not as good as before.
In addition, there may be a possibility that your audience will click on lesser expensive Google ads. Therefore, if you are planning to make a certain amount of changes to your campaign, make sure you roll them out over tie instead of making those changes all at once.
When relaunching your client’s new campaign, make sure you change the bidding according to the new and existing data. Do not take extra time to rethink whether a specific keyword will receive a higher bid.
Although your client’s old Google ads will not last them much longer and new Google ads will take over, the previous ads may control and enable you to troubleshoot.
Changing the keywords or the entire ad completely may not give you an idea about the source behind a particular problem when the CTR, conversion value, and conversion rates show a significant drop.
Nevertheless, old Google ads can have a substantial impact on the results of your new campaign.
You must reuse your client’s negative keywords list. There are chances your client may have done in-depth negative research for keywords that hold much value for your new campaign.
However, you must avoid copying and passing the entire list as it is. It may deteriorate the performance of your ad if it has a vast range of negative keywords.
Instead, use as much of the existing data, and negative keywords list you think will be enough for your campaign but do not overdo it.
Research shows that 68% of online experiences start with a search engine that has high-quality keywords.
Every beginner Google Ads accounts have used broad match for many years with little success. However, there have been cases where specific campaigns have performed better just using broad match.
Google conducts checks on quality keywords for broad match. Ultimately, this means that if you put a broad match keyword, Google will decide whether it is relevant enough.
Therefore, if you open a clint’s Google ads account that has good quality broad match keywords, be considerate when including broad match keywords because it is unpredictable whether you will get the same results or not.
When managing a client’s Google Ads account, make sure to communicate on daily, weekly, or monthly reports.
For instance, if your bid modifier for a specific location produces a higher ROI, send your client an email right away.
Communicating with your clients ad keeping them updated is key to building successful, loyal relationships.
Keeping your clients in the loop will build trust and prevent them from wandering into their accounts, making assumptions about how well the advertiser is handling the account.
However, some clients can be challenging to deal with, and once they are disappointed with something, it gets tough to turn things around.
Sending performance reports to your clients is a great way to keep them I the loop. Additionally, make sure you grant them full access to any services or tools you use to run the campaign.
For example, PPC accounts and site analytics. Finally, staying clear ad transparent with clients is a great way to build trust.
Clients can explore the tools you use to understand better how you are making things work.
It is essential to openly discuss the goals and expectations of your campaign with the client. Hear out what your client expects from the campaign and present them with suggestions accordingly.
Remember, the conversation needs to be honest. It is terrific to lower the expectations of your client. However, it is better to tell them everything honestly when setting goals for the campaign rather than justifying why it performed a certain way later on.
Don’t let your clients get locked into unrealistic goals. Instead, explain the entire process of investigating and researching the account to your client.
The client may have higher expectations, assuming that you will quickly take over the account that the previous marketer left. Ence, it is essential to elucidate your approach towards the campaign.
It is essential to address that every client is different. For example, you may b appointed by an organization with an entire marketing team to lend a little helping hand.
On the other hand, a single person could also hire you to help them with their campaign. In both cases, do not leave your creativity behind.
You may likely have a better idea for the client’s campaign to move their marketing strategy to the next level.
It would help if you spent extra time on keyword research. You must know what keywords perform better and generate the majority of your results and conversations.
Moreover, it is vital to address keywords that you think are hurting the performance of your campaign. Conduct extensive keyword research.
Remember, there’s always a possibility of valuable keywords that the old agency could not target.
Every time you get a new client, you have a fresh opportunity to begin from. A new client means you have a new and better chance to generate revenue for your advertising agency or you as a marketer alone.
Moreover, it can provide you with a unique learning experience as a marketer.
However, it can be hard to manage things when taking over a client’s Google Ads account. For example, picking up a campaign that an old PPC marketer left can be a hassle. This is especially true if they violated terms of service (even unwittingly) and got the client’s Google Ads account suspended.
Take your time to understand the intricacies of the new account. It is essential to maintain a good relationship with your client to run the campaign successfully.
Follow the steps above to effectively manage a new Google Ads account and take your marketing portfolio to the next level!
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Pay-per-click (PPC) advertising isn’t an optional marketing accessory – it’s a serious tool for law firms that want measurable results fast. Whether your practice areas involve personal injury, criminal defense, family law, federal crimes, or estate planning, PPC gives you access to leads who need your services now. But throwing money at Google and Facebook without a plan will only drain your budget. If you’re tired of seeing competing law firms outrank you, this guide is for you.
Let’s explore the 10 key aspects of PPC campaigns that will bring you paying clients without wasting your ad spend.
PPC only works if you get the foundation right. That means finding keywords and phrases that your ideal clients type into search engines when they need help. If you choose the wrong keywords, you could end up wasting your ad spend fast. Law firm PPC is highly competitive and one of the most expensive PPC markets around. Small mistakes can cost a lot of money.
To get this done, use keyword research tools like Google Keyword Planner, Google Autocomplete, and Semrush to get a list of 30-50 keywords related to your location and practice area.
Remember that PPC keywords will differ from general keywords used to get traffic to your website. You’re paying for each click, so for PPC, you only want to target keywords that indicate the user is likely to become a paying client. High-intent keywords are the ideal target, like “DUI attorney” or “drug charge defense attorney.” These phrases indicate the user is facing charges and needs an attorney now.
Use long-tail keywords related to your practice areas. These are phrases like, “how to beat a DUI charge in [state],” “how much does a child support lawyer cost in [county]?,” and “what should I do after being arrested for [offense]?”
Long-tail keywords are less likely to be cannibalized by your other paid ads, AI-generated summaries, and featured snippets. They’re also more likely to send you hot leads who become clients.
When a user searches for the phrase “how to beat a DUI charge in California,” the algorithm will know the user’s zip code, and will serve them ads for local DUI law firms who have successfully optimized their ads for DUI-charge-related phrases.
Avoid generic keywords, like “lawyer in [city].” While there’s a possibility someone searching for a generic lawyer might need your services, there’s also a chance they’re looking for someone outside of your practice areas. It’s not worth wasting ad spend to find out.
Understand that optimizing your ads for certain searches doesn’t necessarily mean using those exact words in your copy. For example, to optimize for the search “DUI attorney near me,” you’d use the phrase “DUI attorney” and include locations by city name, county, or zip code. You don’t need to include the words “near me” because ad algorithms interpret those words as a command to return local results. Google is good at discerning intent from searches.
Your PPC ads should direct users to a specific landing page created just for that ad. Don’t send people to your home page because it will make conversions harder. Home pages are too generic and will break the user’s sense of continuity and flow.
Each landing page should be specifically relevant to the user’s search query. For example, if your ad talks about services related to divorce, clicking should send users to a web page that outlines your divorce-related services.
Most attorneys create one page for every practice area and send paid ad clicks to those pages. This strategy is good since it serves visitors regardless of their origin. However, in order to track PPC ad conversions, it helps to have landing pages that don’t show up in search results and only get shown via ads. All you need to do is make a copy of your practice area pages, give them friendly URLs, and use them for your ad destinations.
A good landing page will encourage the user to call your law firm right away. To accomplish this, you need the following elements:
Your landing pages serve one purpose: to get users to call your law firm. With that in mind, make sure your phone number is visible on every page above the fold, preferably in your header. To make it clickable use the following markup:
<a href="tel:1234567890">(123) 456-7890</a>
Use this markup for every instance of your phone number throughout your website so mobile users can click to call. This seemingly small convenience will get you more leads.
People need a reason to trust you, so include client testimonials, previous settlement wins, Google and Trustpilot reviews, and links to your Avvo or Martindale profile.
Your copy should aim to convert clicks into leads that either contact you via phone, a contact form, or chat bot. Don’t be wordy – mention your specialty, location, what makes you different, and instruct people to contact you now. For example, your drug charge landing page might state you have 20+ years of experience and that you offer free consultations. Copy doesn’t need to be long to be compelling. For law firms, shorter is better – people don’t have time to read an essay when they’re just trying to get help.
Your CTA should be visible above the fold and on every page throughout your website. It should be clear, short, and direct. For example, tell visitors to call you for a free case evaluation.
Paid ads only work when you’re willing to spend money. If your daily budget isn’t high enough, your ads won’t get served to many people. To increase your impression share and therefore increase ad visibility, you need a good ad Quality Score and a decent budget. Higher bids can push your ads into favorable positions, which can increase your click-through rate (CTR) and generate more conversions.
Legal keywords can cost more than $100 per click, so you need to invest in your ads. However, if you’re doing ads on your own, start with a conservative budget and ramp up once you identify the campaigns that are converting. If you’re working with a reputable PPC agency, you can go all-in from day one without worry.
Even though lawyers typically pay more per lead than other industries, PPC ads are still considered a low-cost, effective form of marketing. Compared to other options, paid ads are cost-effective and excellent for capturing relevant leads immediately. As long as your ads are running, you’ll get clicks to your website.
When you identify your high-performing ads, cut the fat and pause keywords or ads that are underperforming and reallocate that money to your winners. PPC ads need to be managed weekly to ensure optimal performance.
The time your ads run matters; not every hour in the day is equal. There’s no need to advertise 24/7 unless you’re going to answer calls at 3:00 a.m. People might call you, get your voicemail, hang up, and call someone else in the morning. Even if you have a contact form on your website, someone who is stressed out and facing serious criminal charges may not go back to your site to look for an alternate way to contact you. They’ll go to bed and search for someone else in the morning.
So, what are the best hours to run ads? Most law firms see the most conversions during business hours and early evenings, so that’s when your ads should run in local time. Schedule your ads to run during peak hours for mobile searches. This is easy with Google Ads. To avoid paying for junk clicks, turn off your campaigns on holidays, weekends, or hours you aren’t available unless you have someone ready to take calls.
Location targeting is how you’ll get better conversions. You only want people in your local service area to see your ads, but you need to tell the ad platforms where you want your ads to be served.
Target high-value zip codes based on income, need, and proximity. If you work on a contingency basis, you might want to target people regardless of income since you’ll get paid if and when you win their case. However, if you don’t work with contingency fees, you need to be specific about your targets.
It’s equally important to exclude irrelevant locations from your ads. If you notice you’re getting clicks from neighboring states or areas you don’t serve, set your negative geotargeting rules to block them.
To get more clicks from relevant leads, use location-specific copy in your ads. Mention your city or county in the ad headline to catch people’s attention.
Negative keywords are your secret weapon for reducing wasted ad spend on irrelevant clicks. Add negative keywords that would indicate a user is not searching for actual legal services. For example, standard words like “free,” “pro bono,” “advice,” “template,” “blog,” “forum,” or “DIY” are a good place to start. People searching for these words are unlikely to become paying clients.
Other negative keywords to include are phrases and words that:
· Indicate a person is just looking for information or resources, but they don’t need a lawyer
· Are related to legal areas outside of your practice areas
The back end of your PPC platform will track clicks, but you need to track leads. The easiest way to do this is by hiring a PPC agency to manage your entire campaign from top to bottom. However, if you’re running ads in-house, here are some tracking strategies:
· Use call tracking software. You need to know which ads are generating calls. Tools like CallRail and WhatConverts will show you exactly where your calls are coming from.
· Tie form submissions to campaigns. If you just collect general form data, you won’t know where people came from. Connect each form to the ad group or keyword so you can track clicks and conversions.
· Ignore vanity metrics. A high click-through rate doesn’t mean much if you’re not getting conversions. Focus on cost per lead and cost per signed case. If your CTR is exceptionally high compared to conversions, adjust your campaign until you get better results.
Remember that you can’t improve what you don’t track.
While some people will call right away, not everyone looking for legal help will convert immediately. People facing criminal charges are more likely to make immediate phone calls, but when the matter isn’t urgent, people tend to research their options for a bit. This is where remarketing comes into play.
Remarketing ads help you convert more leads by targeting individuals who have already interacted with your ad or website, keeping your law firm at the top of their mind. You can customize your ad based on the web pages they visited for an even more personalized experience. However, you should limit the frequency so your ad doesn’t follow them for weeks or months.
Google Ads Assets are one of the most under-utilized PPC features, but they’re packed with power that can help you generate more high-quality clicks that convert to leads. The most useful assets for law firms include:
· Lead form assets. If you want to advertise during non-business hours, lead form assets will allow users to fill out a form directly within the ad, skipping the landing page completely. This will allow you to gather leads after hours without disappointing users when you don’t answer the phone.
· Location assets. This will display your physical address, hours, phone number, and map with your ads, including on YouTube. You’ll need a Google Business profile to set this up.
· Call assets. This allows users to call you directly from an ad. It displays a click-to-call button for mobile users, and displays your phone number for desktop users. This only works on the Google Search Network.
If you want to enhance your Google Ads performance, Ads Assets are essential.
PPC isn’t something you want to wing, especially when each click can cost $100 or more. If you’re not getting leads, you need a better strategy. Managing legal PPC campaigns requires a lot of time, constant optimization, and a solid understanding of how to attract leads that will become clients. That’s where a PPC agency becomes your competitive advantage.
At PPC.co, we help law firms build high-performance PPC campaigns that convert clicks into paying clients. If you’re tired of wasting your money and want results you can see, contact us today for a free consultation. We won’t just bring you traffic – we’ll get you qualified leads who need your help now.
When this apartment complex client partnered with PPC.co, their goal was clear: generate more qualified leads through Google Ads. In just 60 days—from January to March 2025—we transformed their paid acquisition performance. Total conversions more than tripled, jumping from 10 to 32, while the overall conversion rate soared by over 300%. At the same time, we drove down the cost per conversion by 44%, delivering significantly more leads at a much lower cost.
By strategically combining Performance Max and high-intent Search campaigns, we not only increased lead volume but improved overall efficiency and ROI. This rapid and measurable improvement underscores the value of data-driven optimization and expert campaign management.
This case study is a testament to what can happen when a well-structured campaign meets expert strategy and continuous optimization. Whether you're launching a new property or looking to boost occupancy in a competitive market, PPC.co delivers real results—fast.
Ready to grow your leads and lower your cost per conversion?
Contact us today to schedule a free audit and discover how we can help you achieve similar results.
Click on the following link if you would like to see more PPC case studies!
